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This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/11993113

PRIMARY OBJECTIVE OF POSITION:

This position helps create a guests first and last impression of The Langham, Chicago and is therefore critical to creating the right image of our hotel and our company. The individual posted in this area needs to ensure to be the embodiment of Langhams Enchanting Service. The colleagues in this post must know, understand, and perform in accordance with the Langham Brand standards and the Forbes service standards. There is only one first and one last impression.

ESSENTIAL RESPONSIBILITIES AND JOB DUTIES:

• Present a warm, hospitable attitude to all guests.
• Maintain driveway traffic flow to allow main hotel entrance accessibility ensuring ample space for passenger and luggage loading and unloading.
• Greet guests immediately with a friendly and sincere welcome. Open car doors for arriving and departing hotel customers.
• Assist with acquiring taxi cabs for guest and confirm destination with driver and advise on time in travel to guest.
• Respond immediately to guest inquiries regarding hotel features, services and assistance. Provide clear and understandable directions to hotel facilities and nearby attractions.
• Move from door post to and from other areas throughout the hotel in response to guest needs.
• Read luggage tags and provide claim tickets to ensure appropriate delivery. Grasp, lift and/or carry or otherwise move packages, luggage or boxes from cars, buses and vans, placing packages and luggage onto baggage carts or in secure area for retrieval by bell staff.
• The Bell/Door Attendant shall know, understand, and perform in accordance with the Forbes Service Standards.
• Answer the entrance telephone and provide clear, accurate information to guests and employees.
• Maintain an alert and attentive demeanor at all times in addition to remaining calm during periods of heavy business volumes.
• Advise housekeeping as necessary and assist personally to maintain a clean, orderly appearance of the main hotel entrance.
• Clearly communicate guest parking procedures and applicable costs to arriving guests.
• Other duties as assigned by the supervisor which would include the operation of the hotel house car whenever needed.
• Familiar with the area of 10 blocks surrounding the hotel to better assist Guest with any inquiries.
• Abide by all hotel policies, guidelines, and standards, most of which are outlined in the hotels Colleague Handbook.

PHYSICAL DEMANDS:

• This is a physically active position that requires the Bell/Door Attendant at the door to perform, at a minimum, the following:
  • Standing at the front door for long periods of time,
  • Frequent bending and lifting of guest luggage hotel deliveries, and car doors.
  • Opening the door for guests as they approach the doors indicating ingress or egress.
  • Responding to audible cues and requests from guests, taxis, and hotel management via telephone, radio, and messaging equipment.
• Requires high levels of interaction with all types of people as it relates to attending to the express or implicit wishes or needs of hotel guests. Immediate response to those requests is required.

This job description is not intended to detail every aspect of your job or list every task you may perform. It is provided as a general overview of the responsibilities and skills required to do this job successfully. You may be assigned other tasks by your supervisor or manager that are not outlined in this job description that you will be required to perform as part of your regular job duties.