Job Information
Bluepeak Field Operations Supervisor in Cheyenne, Wyoming
Description
“We Push the Boundaries of Possibilities for our Communities .”
Overview of the Position Responsibilities : Our Supervisor Field Operations will be responsible for supervising installation and repair (service) technicians to provide accurate and timely installation and service of IHF (Fiber) products to subscribers such that the Company’s quality and customer service standards are maintained. If this sounds exciting, please read on.
Be part of our innovation- building and delivering a fiber-rich internet connection to people’s doorsteps.
What You Will Do:
Supervises trouble-shoot and repair problems with technicians to ensure compliance with company guidelines regarding quality, customer service, safety, work-order completion and closeout and productivity requirements
Assists in the training and development of technicians and keeps abreast of the most current technology in the telecommunications industry
Schedules technicians so that coverage is at a maximum during peak hours to maintain prompt service; manages and reassigns daily workload to maximize on-time arrivals
Assists Manager of Field Operations to ensure that any errors in installation or service are promptly resolved
Maintains accurate time and attendance reporting
Assists in developing, recommending and administering technical operations policies and procedures and maintains regular quality audits and safety audits for compliance
Ability to effectively communicate with customers, management, employees and installation and service partners (contractors).
Assists in the development and management of the department’s operating budget in accordance with corporate guidelines
Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
Works with managers, supervisors and employees to promote a positive attitude and good employee morale
Maintains a professional appearance and appropriate behavior at all times.
Maintains good attendance
All other duties as assigned
What You Will Need:
Position requires a high school diploma or equivalent. Basic knowledge of electronics and working knowledge of the operation are required. Two to four years of experience and related associates degree (or equivalent in training and experience) is preferred.
Basic working knowledge of email, Excel and internet required.
Ability to work while standing most of the time
Ability to walk or work over all types of terrain, in all types of weather
Ability to carry tools and equipment including gaffs, ladders, tool belts
Ability to work in tight spaces while bending, twisting and reaching
Ability to climb poles using gaffs hooks and climbing belts
Ability to carry, climb and operate extension ladder (approx. 28’ & 75lbs)
Ability to differentiate between different sizes and colors of wires
Ability to perform work in elevated places (i.e., roofs and utility poles)
Ability to use drills, hammers, wrenches, screwdrivers and other hand tools
Ability to work with small components
Ability to use close vision, peripheral vision and adjust focus
Ability to move, crawl, bend, stoop, kneel, crouch, reach, pull, push, and grasp
Ability to lift up to 90 pounds
Physically able to operate computer equipment and test equipment
Ability to work in environments that may have dust, dirt, noise, insects and cleaning solutions
Ability to work safely near power lines and electrical equipment
Ability to drive Company vehicles in a safe manner
Must be able to meet the physical limit requirements of personal protective equipment, aerial lift equipment, ladders and/or gaffs that may be used in this position
Why Work at Bluepeak?
Competitive Compensation + Annual Bonus Eligibility
Comprehensive Benefits Package, Including Medical, Dental, Vision, Life, and 401(k)
Generous Vacation and Paid Sick Time + Paid Holidays and Personal Days
Professional Development with an Emphasis on Internal Promotion
Employee Discounts on Bluepeak Services, Including Internet
Progressive and inclusive work culture in which our team has the flexibility, support, and resources to be successful in their careers!
About Us
We believe that the size of the city shouldn’t determine the quality of the technology. That’s why we are building for you: Faster, more reliable, and without the things that get in the way of great service—like red tape, hidden fees, and slow response times. And with up to 5 gigabits of speed for residential customers and 10 gigabits for businesses, we are whole new ballgame- from internet to TV, to connecting every device in your home, to powering your business, we’re not only providing the best fiber connections in your community, but we’re also meeting the growing needs for how you live.
Bluepeak provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Qualifications
Skills
Preferred
Time Management: Intermediate
Teamwork: Intermediate
Problem Solving: Intermediate
Leadership: Some Knowledge
Customer Service: Intermediate
Collaboration: Some Knowledge
Communication: Intermediate
Active Listening: Some Knowledge
Behaviors
Preferred
Team Player: Works well as a member of a group
Loyal: Shows firm and constant support to a cause
Leader: Inspires teammates to follow them
Dedicated: Devoted to a task or purpose with loyalty or integrity
Motivations
Preferred
Self-Starter: Inspired to perform without outside help
Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)