Job Information
MetLife Account Management Consultant in Chesterbrook, Pennsylvania
Role Value Proposition:
The Account Management Consultant will provide cross-market support functions across both regional and local markets in a field office while supporting senior sales staff in the internal and external post-sale activities associated with the acquisition of new business and in maintaining existing client relationships.
Key Responsibilities:
Organizes and attends various client and broker facing meetings either in person, virtually or via the phone.
Works with internal partners to resolve escalated issues, requests needed plan performance reporting and develops marketing plans and presentation materials.
Actively participates in finalist meetings for prospective customers, stewardship meetings for existing customers and broker meetings to discuss both.
Ensures proper licensing, appointment and commission paperwork is in good order for writing agents.
Demonstrates strong client-specific product knowledge and provides consultative assistance on issues related to customer benefit plans and stays informed of specific client activities taking place (acquisitions, divestures, layoffs, budget challenges, etc.)
Actively participates in the implementation process to insure a smooth onboarding process.
Tracks renewal status and margin position, negotiation of rates, working with underwriting to request alternate plan designs as necessary and initiation of amendments borne out of final decisions and mentors newly hired associates and assists with process training.
Acts as team lead by managing service escalations for a multi-million dollar book of business
Runs team huddles and collaborates with dedicated internal partners as part of a natural working team to ensure excellent customer and broker service.
Essential Business Experience and Technical Skills:
Required:
3+ years of account management service experience or equivalent
Excellent presentation skills, oral and written communication skills
Strong insurance product knowledge and underwriting skills
Strong organizational skills. Able to work well with others as well as independently.
Life and Health license or ability to obtain within 90 days of hire
High School diploma
Preferred:
Bachelor’s degree
5+ years of account management experience
Strong insurance product knowledge and underwriting skills strongly preferred
Proficient in MS Excel, PowerPoint and SalesForce
Ability to maneuver within multiple complex systems at same time
Strong organizational skills. Able to work well with others as well as independently.
Able to solve problems and think creatively.
Ability to recognize opportunities to recommend new product offerings
At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.
Equal Employment Opportunity/Disability/Veterans
If you need an accommodation due to a disability, please email us at accommodations@metlife.com. This information will be held in confidence and used only to determine an appropriate accommodation for the application process.
MetLife maintains a drug-free workplace.