Job Information
Bon Secours Mercy Health Registrar - Southside Physicians Network-Family Medicine 1 in Chester, Virginia
At Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.
Job Description
As a faith-based and patient-focused organization, Bon Secours exists to enhance the health and well-being of all people in mind, body, and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence, and respect. Bon Secours seeks people that are committed to our values of compassion, human dignity, integrity, service, and stewardship to create an environment where associates want to work and help communities thrive.
Registrar – Southside Physicians Network-Family Medicine 1
PRIMARY FUNCTION/GENERAL PURPOSE OF POSITION
Responsible for ensuring that all patients are greeted and processed appropriately and routed to the appropriate testing area. Responsible for accurate registration and pre-registration of all patients, to include a professional patient interview, accurate insurance and computer coding, and appropriate documentation of the events surrounding the interview. Ensure that all necessary paperwork is decimated to the patient or appropriate locations. Oversees and prioritizes bed placement needs to ensure prompt and appropriate placement of patients.
ESSENTIAL JOB FUNCTIONS:
Work requires ability to read, write, follow oral and written instructions, perform mathematical calculations, and communicate effectively at a level generally acquired through completion of a high school education.
Knowledge of insurance verification/pre-certification, and benefits with preferred experience of 6 months to 1 year in patient registration/health care.
Ability to perform in multiple computer applications.
Knowledge of medical terminology and experience in ICD-9 coding is preferred.
Work requires proficient keyboard skills with an average speed of 40 wpm.
Demonstrates outstanding customer service skills; prefers at least one year customer service experience.
Must be able to work under considerable stress using tact and diplomacy
Must demonstrate the ability to work independently problem solve and be able to resolve conflict.
Demonstrates organizational skills.
Must demonstrate excellent telephone etiquette excellent communication and interpersonal skills.
REQUIRED QUALIFICATIONS:
- High School Degree or GED
PREFERRED QUALIFICATIONS:
- One to two years of acute care experience
OTHER FUNCTIONS:
Works closely with the Clinical Support Services team.
Other duties as assigned
Prior experience in the healthcare field or a related area is preferred but not required
Knowledge of medical terminology preferred but not required
Knowledge in Microsoft Office, Cadence, and Connect care preferred but not required
SKILLS
Possesses problem-solving skills, basic computer skills, 40 WPM typing skills with excellent communication and interpersonal skills
Provides strong communication and excellent customer service skills by greeting patients and the community in a respectful manner
Process admission paperwork and basic insurance verification, ensuring accurate patient identity for hospital billing systems
Ability to answer internal and external calls in a friendly and helpful manner
Must possess the ability to troubleshoot and resolve problems promptly
Ensures patient flow is maintained and informs Supervisor of any department and patient issues immediately
Coordinates and prioritizes bed placement needs to ensure prompt and appropriate placement of patients
Other duties as assigned
Engage with staff and patients in a professional manner
Basic math skills
Many of our opportunities reward* your hard work with:
Comprehensive, affordable medical, dental and vision plans
Prescription drug coverage
Flexible spending accounts
Life insurance w/AD&D
Employer contributions to retirement savings plan when eligible
Paid time off
Educational Assistance
And much more
*Benefits offerings vary according to employment status
All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you'd like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email recruitment@mercy.com . If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at recruitment@mercy.com