Think Beyond The Label Jobs

Help Desk Support Specialist  - 1^St^  Shift (Onsite)

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Sheridan.  Be part of something greater.  Your career awaits...join us!

Sheridan MI has operated in Chelsea, Michigan, for more than 70 years of service to the book publishing industry. Our customers depend on us to convert their ideas into one of the most important inventions man ever made, a book of printed words.

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JOB SUMMARY:

• Support computer hardware/software directly attached to the press equipment
• Support custom developed software applications for production areas
• Support physical printers, scanners and other labeling devices in the shipping, bindery, reprints paper warehouse and receiving areas
• Support computers running (shipping software) and directly attached hardware devices such as digital scales, scanners, printers, and other peripherals
• Support and troubleshoot hardware/software components for all shop floor computers
• Replace hardware equipment in the production areas with new or rebuild equipment
• Support press console computers directly attached to various presses and bindery equipment
• Perform moves, adds and changes (MAC) for computing equipment in production areas
• Support hardware for any video/audio conferencing equipment
• Routinely maintaining & repairing physical hardware equipment in the production area
• Support for barcode scanning guns and/or mobile devices in the paper warehouse and receiving areas
• Provide end user support for Sheridan computers, software, phones, printers/copiers, and other electronic peripherals
• Maintain hardware/software inventory and asset management of all IT computer systems
• Provide end user training for systems, procedures, and IT policies
• Always working with the Help Desk System, managing tickets/incidents and resolving work orders for the SMI user community
• Create and modify Active Directory and Office 365 user accounts and computer assets
• Conduct user onboarding and offboarding tasks, training, and initial configuration setup
• Troubleshoot basic TCP/IP and Network related issues with the physical computer equipment
• Assist with security of applications, including management of credentials, accounts, permissions, and access roles
• Assist with the management, deployment and maintenance of internal software applications
• Perform hardware diagnostics and troubleshooting faulty equipment in the production facility
• Available to come on-site or on-call to support any hardware computer equipment
• Contribute to the overall success of Sheridan by performing all other duties and responsibilities as assigned
• Assist Network Admins in network and system projects
• Manage threat protection software and security policies on all endpoint devices
• Maintain and support in-house developed business applications
• Maintain and support Core Business applications (ERP, CRM and Production Systems)
• Assist with organizational compliance efforts (PCI, GDPR, HIPAA, etc.) and ability to physically audit systems

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DESIRED SKILLS AND ABILITIES:

Technical certifications such as A+ and Network+ are a plus

Detailed with outstanding communication skills

Capability to multi-task multiple projects/duties at once

Ability to follow directions both written and verbally

Integrity to safeguard confidential information

Demeanor to remain calm in tense or stressful situations

Initiative to work efficiently with minimal supervision

Outstanding demonstration in meeting strict deadlines

Strong analytical skills for troubleshooting IT problems

Prior expe