Job Information
VCA Animal Hospitals Veterinary Receptionist in United States
Are you a customer-service superstar? If so, VCA Stoney Creek Animal Hospital is hiring.
We are looking to add articulate, compassionate, dedicated, career-minded professionals to our already amazing team. We currently have a full-time opening in our reception department, with a variety of schedules.
In this rewarding position, you will be the cornerstone of an outstanding experience for our clients — more than answering phones and checking in clients, you will shine as a positive factor for pets and their parents during their visit. It can be challenging at times, but having a good team supporting you makes all the difference.
As the face of VCA Stoney Creek, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities.
The CSR is the pivot around which the hospital operates and is responsible for:
Customer service functions, including greeting visitors, answering telephones and guiding clients and their pets to exam rooms.
Scheduling and confirming appointments.
Placing outbound calls for follow-ups and reaching out to prospective clients.
Presenting and explaining fees, including processing payments.
Recommending, selecting, and obtaining products and services, including prescriptions.
Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
Managing medical records, charts, reports, and correspondence.
Hospital maintenance (including removal of animal waste) and ensuring that the facility is neat and clean at all times—both inside and outside.
At VCA we are committed to diversity, equity, and inclusion and want to be a place where a diverse mix of talented people want to come, stay and do their best work