Job Information
SMBC Site Reliability Engineer - Data Operations (Hybrid in PHX, LA or Charlotte) in Charlotte, North Carolina
ABOUT THE ORGANIZATION
SMBC MANUBANK was formed by a group of banking entrepreneurs in June 1962. Our scope is to serve the specialized needs of California middle-market businesses, manufacturers, wholesalers, distributors, importers, exporters, and service companies, including small businesses and professionals.
The anticipated salary range for this role is between $97,000.00 and $156,000.00. The specific salary offered to an applicant will be based on their individual qualifications, experiences, and an analysis of the current compensation paid in their geography and the market for similar roles at the time of hire. The role may also be eligible for an annual discretionary incentive award. In addition to cash compensation, SMBC offers a competitive portfolio of benefits to its employees.
Our mission is to be "the bank of choice" for middle market and professional service companies by establishing long term customer relationships and loyalty, providing superior products and services through a core of highly skilled and seasoned bankers.
To achieve our mission to be the 'bank of choice' for middle market and professional services companies, we are focused on our vision to be the premier California regional business bank that can provide the sophistication and expertise of a larger institution with the personal 'high touch' services of a smaller bank.
Specialties:
Commercial Loans and Lines of Credit, Asset-Based Financing, SBA Loans, and Specialized Financing, Real Estate Loans, Cash Management Services, International Services
JOB SUMMARY:
You will work closely with our software engineering and data teams to implement and maintain robust data pipelines and infrastructure. Your expertise in Google Cloud Platform (GCP) or Azure, container technologies like Kubernetes, or Docker, and Apache Airflow processes will be crucial in driving our success.
PRINCIPAL DUTIES & RESPONSIBILITIES:
Troubleshoot and resolve issues in live production environments and implement strategies to remediate them with minimal effort.
Manage applications through automation.
Support and monitor new and existing services, platforms, and application stacks.
Engage in improving the lifecycle of services deployment, operations, and refinement.
Provide technical expertise during service impacting events.
Collaborate with other engineers on code reviews, internal infrastructure improvements and process enhancements.
Use scalability testing to measure, tune and optimize system performance.
Participate in periodic 24x7 on-call duties.
Being accountable for resolving the outage via workaround or permanent fix
Ensuring all administration and reports are maintained and up to date including contacts information technical diagrams post major incident reviews.
Responsible for communicating with various stake holders.
Responsible for the effective implementation of the process Incident, Change and Problem Management and conducts the respective reporting procedure.
Monitor the incidents to ensure that the Service Level Agreement is respected.
Identify, initiate, and conduct incident triage.
Ensure the closure of all resolved and end-user confirmed Incident records.
Establish continuous process improvement cycles where the process performance activities roles and responsibilities policies procedures and supporting technology is reviewed and enhanced where applicable.
Knowledge on application and data monitoring fundamentals (Splunk, Open Telemetry, Dynatrace, Airflow DAG)
Knowledge of log parsing, complex Splunk searches, including external table lookups, Splunk data flow, components, features, and product capability.
Capability to setup alerts and from the machine generated data.
REQUIREMENTS:
Education: Bachelor's Degree or Equivalent.
5+ years of experience in Software Engineering.
3+ years of experience in Site Reliability.
Experience with one or more Cloud Platforms (GCP, Azure, AWS).
Experience working with a data workflow management platform such as Apache Airflow.
Experience with Container technologies: Kubernetes, Docker, PKS.
Experience setting up monitoring applications and database.
Experience in third party services and third-party vendor management.
Excellent verbal, written, and interpersonal communication skills.
Experience in ServiceNow preferred.
Experience working with financial data is preferred (Metro2, 2052a, etc).
EOE STATEMENT
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
CCPA DISCLOSURE
Personal Information Collection Notice: This notice contains information under the California Consumer Privacy Act (CCPA) about the categories of personal information (PI) of California residents that SMBC MANUBANK collects and the business or commercial purpose(s) for which the PI may be used. We do not sell PI. More information about our collection and use of PI may be found in our CCPA Privacy Policy at https://www.manufacturersbank.com/CCPA-Privacy. Persons with disabilities may contact our Customer Contact Center toll-free at (877) 560-9812 to request the information in this Notice in an alternative format.