Job Information
Dent Wizard Senior Director of Operations in Charlotte, North Carolina
Senior Director of Operations
Field Management Charlotte, North Carolina Nashville, Tennessee Orlando, Florida Atlanta, Georgia
Apply
Description
Reporting to the Division Vice President, Operations. As a Senior Director of Operations, your essential job functions include:
Leadership / Strategic Initiatives (50%)
Create a positive and productive working environment consistent with Dent Wizard’s core values.
Communicate Dent Wizard’s vision and execute on company strategy.
As a member of the Division leadership team, provide input into the Division business strategy, with a specific focus on leading the Dealer/Rental business.
Deliver Vital Few objectives in partnership with enabling functions.
Deliver Dealer/Rental operating performance for the Division at or above budget in terms of Revenue, EBITDA, LSR, Customer Expansion, Customer Retention, Employee Engagement and Retention, Service Expansion and WTD.
Partner with enabling functions to drive operational efficiencies, standard operating procedures, and cost reductions.
Implement processes to track and maximize asset utilization to attain forecasted ROIs.
Drive a culture of coaching through on the job engagement and formalized training to support field operations effectiveness and the consistent development of people.
Participate in Succession Planning process to develop Operations Leaders.
Hire, develop and motivate operations leaders and technicians.
Maintain operations to meet Company provided guidelines regarding safety and compliance with Local, State, and Federal ordinances, including OHSA and EPA.
Build pipeline and lead operational diligence for acquisitions to ensure smooth integration and delivery of financial expectations.
Participate in field town hall communications.
Customer Engagement (30%)
Partner with the Sales team to:
Lead Team Sell and drive revenue, customer expansion, customer retention and five-star service.
Support the execution of the division customer development plan.
Develop strong relationships with key customers.
Drive continuous expansion of DW services across the Dealer/Rental business.
Provide lead generation and drive integrations for potential acquisitions.
Deliver targeted price increase, in partnership with sales based on customer segmentation.
Participate in and support the fulfillment of WTD/FLF+ strategic initiatives across the Dealer/Rental business.
Ops Administration (15%)
Lead the Goal Setting & Review (GS&R) process for the Dealer/Rental team.
Lead a monthly financial review for each Territory and develop and implement plans to deliver annual operating budgets.
Lead Q Process for the Dealer/Rental team to ensure complete participation and drive Vital Few initiatives and MITs.
Support and adhere to DW’s policies and procedures on ethics standards and commitments.
Provide timely feedback to DVP, Ops and senior team as to market conditions, competitive pressures, and the engagement of staff at all levels.
Staffing (5%)
Own the balancing of staffing decisions to trade off gross margin vs. new business capacity.
Recommend appropriate staffing levels and/or business solutions to reach desired goals.
Ensure leaders have the skills to and are effectively hiring strong talent.
Competencies Required
Lead large, complex teams
Results Orientation
Systems Thinking / Process Improvement
Agility
Initiative
Influence
Customer Focus
Apply Knowledge
Attract, Develop and Manage Performance
Conceptual Thinking
Empathetic Outlook
Presentation Skills
Position Requirements
Minimum of 7 years of leadership experience required.
5 years proven operations experience in a similar type of environment.
Auto and reconditioning industry experience preferred.
Continuous viewing from and inputting data to a computer screen.
Travel as necessary (up to 75%).
All applicants being considered for employment must pass a pre-employment drug screening and background check.
This is an exceptional opportunity to join a successful company at an exciting time. This position includes excellent earning potential and an excellent benefits package including: health, dental and life insurance, 401(k) with company match, and a company vehicle.