Job Information
Koniag Government Services ServiceNow Platform Scrum Master/BA (REMOTE) in Chantilly, Virginia
KMS
Job ID 2445093
Koniag Management Services , a Koniag Government Services company, is seeking an experienced ServiceNow Platform Scrum Master/BA with a Secret Clearance to support KMS and our government customer. This is a Remote opportunity.
We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.
Essential Functions, Responsibilities & Duties may include, but are not limited to:
Plan, manage and coordinate the implementation of ServiceNow Agile projects and identify customer's information system requirements.
Act as the Scrum Master and Business Analyst for the ServiceNow Platform team supporting the Department of State and help manage and prioritize the backlog based on customer input.
Develop and coordinate the project progress and monitor the creation and status of all related project artifacts.
Develop appropriate system testing strategies, plans or scenarios, and ensure these are executed by the team.
Identify requirements from a variety of stakeholders.
Develop and interpret IT policies, procedures and strategies governing the planning and delivery of IT services.
Advise other specialists on technical issues, diagnostic methods, and potential solutions to programs.
Act as the liaison between the customer and the project team and facilitate communication between the customer and the project team throughout the project.
Establish and maintain a business relationship between the customer and developers, process specialists, and other subject matter experts.
Work with customers to identify their needs and ensure the project team can meet these needs as business needs change over time and between circumstances.
Represent the project team and product offerings to customers through coordinated briefings and demonstrations.
Work with the project team to ensure that the team’s response to customer’s requirements is appropriate.
Works as part of a multi-contractor team on client engagements.
Minimum Qualifications:
Bachelor’s degree in information technology, Computer Science, Engineering (or equivalent related field experience)
Demonstrated knowledge and experience in four competencies: 1) Attention to Detail, 2) Customer Service, 3) Written and Oral Communication, and 4) Problem Solving
Demonstrated accomplishment of ServiceNow assignments that required knowledge of the ServiceNow platform, multiple modules, Enterprise-level release practices, and development of scoped applications.
Demonstrated competency in leading Agile Scrum teams.
Demonstrated ability to analyze several alternative approaches in the process of advising management and customers concerning aspects of system design and technical solutions.
Proficient knowledge in Information Technologies to include enterprise architecture, software development, data and telecommunications, security best practices, cloud computing, and Operations and Maintenance processes.
Strong skills in leadership and teambuilding, decision making, reasoning, and problem solving.
Strong communication (written and oral), presentation, and interpersonal skills
Active Secret clearance
Desired Qualifications:
PMI - Project Management Professional (PMP) certification
CSM – Certified ScrumMaster
ITIL® Foundation certification
ServiceNow Certified Administrator
Prior experience working with and developing applications in ServiceNow.
ADDED BONUS: ITIL® intermediate certifications, ServiceNow development or implementation certifications, Human Centered Design knowledge, working knowledge of client.
Working Environment & Conditions
This job operates in a professional office environment and has a noise level of mostly low to moderate. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
This position is primarily indoors, consistent with a standard office position and has a noise level of mostly low to moderate. The incumbent is required to stand, walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. The workload may require the incumbent to sit for extended periods of time. The incumbent must be able to read, do simple math calculations and withstand moderate amounts of stress.
The incumbent must occasionally lift and/or move up to 25 lbs. Specific vision abilities required by the job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.
Our Equal Employment Opportunity Policy
The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, sex, sexual orientation, gender, or gender identity (except where gender is a bona fide occupational qualification), national origin, age, disability, military/veteran status, marital status, genetic information, or any other factor protected by law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits and all other privileges, terms, and conditions of employment.
The company is dedicated to seeking all qualified applicants. If you require accommodation to navigate or to apply for a position on our website, please contact Heaven Wood via e-mail at accommodations@koniag-gs.com or by calling 703-488-9377 to request accommodation.
Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com.
Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352