Job Information
Koniag Government Services Human-Centered Design Specialist (REMOTE) in Chantilly, Virginia
KMS
Job ID 2445092
Koniag Management Services , a Koniag Government Services company, is seeking an experienced Human-Centered Design Specialist with a Secret Clearance to support KMS and our government customer. This is a Remote opportunity.
We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.
Koniag Management Solutions, a Koniag Government Services company, is seeking a Human-Centered Design Specialist to support a customer engagement group for our government customer. As part of this team, you will play a pivotal role in shaping the user experience and help drive the adoption of cloud services for our government customers.
Essential Functions, Responsibilities & Duties may include, but are not limited to:
Champion the human-centered design strategy and the customer perspective in in alignment with the program's mission, promoting a user-centric approach across our delivery teams
Collaborate with cross-functional teams--including developers, engineers, product managers, and government stakeholders--to integrate human-centered design principles into customer engagement strategies within Department of State
Help ensure alignment between design vision and technical feasibility
Conduct user research to gain insights into customer behaviors, needs, and pain points through interviews, surveys, and usability testing
Advocate for inclusive design principles and ensure services are accessible to those with diverse abilities and needs
Develop detailed customer personas, journey maps, and service blueprints to guide design and engagement efforts
Design and prototype innovative solutions that enhance the customer experience, ensuring they are user-friendly and aligned with business objections for each customer
Facilitate workshops to brainstorm and ideate new concepts with stakeholders
Continuously iterate on designs based on customer feedback
Monitor industry trends and advancements in human-centered design, translating research findings into actionable design recommendations
Work Experience, Knowledge, Skills & Abilities:
Experience supporting Department of State contracts is strongly preferred
Minimum of 10 years of relevant experience leading human-centered design efforts, preferably in large-scale cloud development or government projects
BA/BS degree in Human-Computer Interaction, Design, User Experience, or a related field. Masters preferred.
Proficiency in Microsoft Office Suite
Strong proficiency with design tools such as Adobe Creative Suite, Sketch, Figma, etc.
Expertise in user research techniques, usability testing, and user-centered design methodologies
Demonstrated ability to relate process and data to drive insightful actions
A strong portfolio showcasing successful design projects
Strong familiarity with accessibility standards (e.g., WCAG) and inclusive design practices
Ability to formulate and present findings to Executive/Senior management and influence at multiple levels in the organization
Skills and experience in presenting analytical results both verbally and in writing, especially the ability to convey design concepts and principles to technical and non-technical audiences
Working knowledge of information technologies including cloud-based platforms, service delivery models, and government processes preferred
Ability to work independently with shifting priorities
A current DoD SECRET clearance required to be considered
Working Environment & Conditions
This job operates in a professional office environment and has a noise level of mostly low to moderate. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
This position is primarily indoors, consistent with a standard office position and has a noise level of mostly low to moderate. The incumbent is required to stand, walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. The workload may require the incumbent to sit for extended periods of time. The incumbent must be able to read, do simple math calculations and withstand moderate amounts of stress.
The incumbent must occasionally lift and/or move up to 25 lbs. Specific vision abilities required by the job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.
Our Equal Employment Opportunity Policy
The company is an equal opportunity employer. The company shall not discriminate against any employee or applicant because of race, color, religion, creed, sex, sexual orientation, gender, or gender identity (except where gender is a bona fide occupational qualification), national origin, age, disability, military/veteran status, marital status, genetic information, or any other factor protected by law. We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits and all other privileges, terms, and conditions of employment.
The company is dedicated to seeking all qualified applicants. If you require accommodation to navigate or to apply for a position on our website, please contact Heaven Wood via e-mail at accommodations@koniag-gs.com or by calling 703-488-9377 to request accommodation.
Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies. As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions. KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery. We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities. For more information, please visit www.koniag-gs.com.
Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352