Think Beyond The Label Jobs

Summary of Position

A St. Josephs Indian School Mission Advocate is passionate about making a difference in the Native American community byworking at the Sioux Falls Mission Advocacy (call) Center. In this role, you willprofessionally handle incoming and outbound donor service calls. You will be a part of something meaningful connecting hearts across phone lines and creating a lasting impact. Individuals mustprovide exceptional donor service and ensure accuracyin all aspects of the work. As you excel in your role and receive proper training, you canearn a hybrid remote work schedule with office rotations. This position is non-exempt.

Location: Sioux Falls | Remote Work Opportunity

Accountability

Reports to the Mission Advocate Supervisor

Core Responsibilities

Represents St. Josephs Indian School in a positive and professional manner at all times, treating donors with the utmost respect - exceeding their expectations with every contact.

Responsibilities

1. Incoming Call Management: Professionally handle incoming phone calls, addressing inquiries, processing donations and providing assistance as required. You wont just answer calls, youll create connections, weave stories and ignite passion in St. Josephs mission.
2. Outbound Engagement: Youll have opportunities to spread joy by initiating outbound calls to express gratitude to donors, extend birthday wishes, follow up on inquiries and solicit donations as appropriate.
3. Mission Communication: When you speak, the mission comes alive. Effectively communicate the mission, programs and events of St. Josephs Indian School, ensuring clarity and enthusiasm and escalating calls when necessary to enhance donor engagement.
4. Donor Relationship Building: Donors arent just numbers; theyre our partners. Adhere to high-performance standards, treating donors with utmost respect, with a focus on fostering enduring and meaningful donor relationships.
5. Team Collaboration: Its not a one-man show around here. Actively participate in team meetings to review call outcomes, gather donor feedback, discuss productivity goals and engage in individual quality assurance evaluations, adapting strategies as needed.
6. Communication Protocol: Utilize prescribed scripts and technologies to maintain consistency in communication standards and accurately record donor contact details in customer service software.
7. Cultural Awareness: Native American culture isnt just a checkbox; its our heartbeat. Learning and maintaining a foundational understanding of Native American culture and its integration into daily operations at St. Josephs Indian School will be essential.
8. Schedule Adherence: Maintain punctuality by following posted schedule for arrival and breaks to ensure continuous coverage and operational efficiency so our team can continue rolling like a well-oiled machine.
9. Other: Performs other responsibilities as required by the Mission Advocate Supervisor.

Qualifications

As a Mission Advocate at St. Josephs Indian School, youll blend empathy, precision and cultural understanding togetherto weave lasting donor connections.

High School graduate or equivalent Provide top-notch customer service by communicating effectively with empathy, patience and high-level listening when interacting with donors. Strong organizational and communication skills required. Must be able to multitask; maintaining verbal communication quality standards while adhering to internal procedures using a computer and a variety of computer applications. Can comfortably use both desktop and laptop computers and has proficiency in Microsoft Word and Excel. Must be able to learn and demonstrate a general understanding of Native American culture and communicate the mission of St. Josephs Indian School. Prior customer care experience or work with non-profit organizations is a bonus. Be a self-motivated team member and contribute to a p sitive and supportive work environment. Basic typing skills required (35 wpm or more with high accuracy). Must be able to successfully pass a criminal background check.

Physical Demands Uses both hands and wrists repetitively for prolonged periods.

Expectations of Hours Worked Full-time Regular employees work 40 hours/week Monday through Friday 8 am - 5 pm