Job Information
VCA Animal Hospitals Client Service Representative in United States
If you are looking to work in a high volume, intense environment, VCA Lakewood Animal Hospital is for you. We are a team of adrenaline junkies who take care of each other. In a hospital that is unpredictably busy, we never know what will walk through our doors. We work flawlessly as a team in a ballet of veterinarian medicine. Our patients and patient care are our prime focus and we take both very seriously.
ESSENTIAL FUNCTIONS:
• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms
• Scheduling and confirming appointments
• Placing outbound calls for follow-ups and reaching out to prospective clients
• Presenting and explaining fees, including processing payments
• Recommending, selecting, and obtaining products and services, including prescriptions
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)
• Managing medical records, charts, reports and correspondence
Compensation : $ 17.00-$23.25 / hr, dependent on education, experience, credentials, location, nature of practice, schedule and additional responsibilities.
QUALIFICATIONS:
• At least one year of proven past experience helping customers
• High School Diploma/GED or equivalent
• Excellent listening and communication skills
• Compassion for pets and people—as well as awareness and understanding of others’ reactions
• Proven decision-making skills to choose the most appropriate course of action
• The ability to integrate new information into problem-solving
• Proficiency in Microsoft Office
• Willingness to work non-traditional hours, including nights, weekends and holidays
• The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste
BENEFITS:
We offer competitive compensation along with a comprehensive benefits package, including, medical/dental/vision and paid vacation (for F/T employees only), 401(k), generous personal pet care discounts and more!
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.