Job Information
Point32Health Sr Business System Analyst in Canton, Massachusetts
Who We Are
Point32Health is a leading health and wellbeing organization, delivering an ever-better personalized health care experience to everyone in our communities. At Point32Health, we are building on the quality, nonprofit heritage of our founding organizations, Tufts Health Plan and Harvard Pilgrim Health Care, where we leverage our experience and expertise to help people find their version of healthier living through a broad range of health plans and tools that make navigating health and wellbeing easier.
We enjoy the important work we do every day in service to our members, partners, colleagues and communities. To learn more about who we are at Point32Health, click here (https://youtu.be/S5I_HgoecJQ) .
Job Summary
The Business Analyst coordinates with other members of the department, IT and other Business areas to identify opportunities and needs of the organization, then collects, analyzes, and documents business requirements, develops and executes system validation plans, documents reporting requirements and process improvement recommendations. This individual participates in planning and implementation of proposed recommendations and system changes. They act as liaison between developers and business.
Key Responsibilities/Duties – what you will be doing
Information and Data Analysis
Lead projects with business to identify and specify business and technical requirements and process.
Formulate and evaluate potential solutions that meet business needs.
Formalize expectations with business management.
Ensure timely and accurate resolution of all issues.
Participate in the creation of presentation, tool analysis and process flow diagrams.
Manage and/or lead analysis for large to multiple projects/initiatives, with significant cross-functional interface and significant complexity, impacting multiple platforms or containing a complex integration component
Manage/lead/participate in analysis, design and documentation systems and project and business requirements and specifications incorporating SDLC, SEI/CMM, Agile and current company defined processes and methods
Lead analysis to support business and strategy initiatives
Lead implementation of vendor selection recommendations and development of preliminary requirements for vendor selection
Assist with ad hoc report development and data extraction
Has knowledge of database relationships and table designs which will assist when analyzing and mapping database layers.
Provide detailed analysis on all new development and enhancement request to ensure that the application is developed in an efficient manner and work properly with other applications within the systems.
Ensure that programs meet standards and technical specifications.
Create and maintains the Business and Technical Requirements documentation which is comprised of Use Cases, Screen Mock-ups, and data mappings to support implementation and ongoing maintenance of Enterprise application.
Demonstrate analytical and problem solving skills to identify and remove design/implementation impediments.
Partner closely with Architects, Data Designers and analysts during design and development to ensure that the solution is appropriately aligned to architecture, standards and best practices
Provide technical guidance and support to staff.
Problem Resolution
Proactively use advanced problem identification and solving skills to resolve issues related to system, process, or project activities and to quickly diagnose, communicate, expedite and resolve critical events
Apply advanced critical thinking skills and business knowledge to identify complex issues and propose solutions
Identify system problems and lead/manage root cause and impact analysis based on advanced business/technical knowledge, leading/mentoring others on use of tools and techniques
Participate in development and implementation of large, high impact enhancements and improvements and identification/implementation of associated performance metrics
Identify test data failures, and troubleshoot and analyze related procedures
Provide quick response and utilize problem solving skills to resolve escalated requests from the business/customer regarding technical issues.
Support, educate, and perform issue resolution for Point32Health applications and systems.
Coordinate with team members to ensure prompt resolution and appropriate hand-off; troubleshooting, and diagnosis of issues.
Document, track and monitor requests/problems and actions per defined processes, ensure timely resolution and end-user satisfaction. Identify opportunities for process improvement with regard to technology support processes and policies.
Implementation Support
Consult as the knowledge center for business requirements and technical requirements documents ensuring adherence throughout the development of applications
Participate in scheduling, prioritization, risk management activities and change control implementation
Manage and/or participate in testing and implementation of new systems and system enhancements
Participate in scheduling, prioritization, risk management activities and change control implementation
Manage, execute and/or participate in support of installation deployment or troubleshooting of systems, application software testing and implementation of new systems and system enhancements
Perform other activities as directed by department management
Coach and mentor Business and Technical Analysts.
Strong team emphasis and relationship building skills; create effective partnerships with business and other IT support areas.
Ability to organize, plan and implement work assignments, prioritize competing demands and work under pressure of frequent and tight deadline
Other duties and projects as assigned.
Qualifications – what you need to perform the job
EDUCATION, CERTIFICATION AND LICENSURE:
B.S. /B.A. Degree
Advanced Degree preferred
EXPERIENCE (minimum years required) :
At least 7 – 12 years’ experience in a functional business area, preferably in a healthcare insurance environment
Experience with SDLC methodology, Agile and Customer Relationship Management (CRM)
Significant analytical experience related to business/systems analysis and process improvement in complex situations
Advanced knowledge of health insurance/managed care and related technology market and products
Advanced technical knowledge of multiple platforms and related applications and how they interact, including ability to visualize and document how changes from one system affect another
Experience in development of complex systems integration
Advanced understanding of web technology
SKILL REQUIREMENTS:
Apply business requirement collection methods and skills on complex initiatives with advanced proficiency
Use one or more of the following techniques, or other techniques as appropriate: business modeling, entity relationship modeling, logic/data flows, narratives, data structures, screen layouts, data dictionaries, and forms
Conceptualize and envision the impact of change, and propose new ways to do business
Demonstrate advanced skills with Microsoft Office Suite including, but not limited to: Word, PPT, Visio, Excel, Project and ACCESS
Demonstrate skills in using SQL, Cognos or similar querying tools to write queries for data extraction and reporting
Proficiently apply Use Case methodology
Demonstrate expertise and management in applying the CRM model and managing senior level customer expectations
Able to act with well-developed interpersonal skills in the capacity of liaison by maintaining and supporting customer relationships, acting as a customer advocate within the IS organization and handling pressure calmly and proactively in difficult situations
Demonstrate advanced negotiation and influencing skills in managing team members, stakeholders and vendors
Apply the highest-level oral and written communication skills to independently relate to Tufts HP staff and management, including:
Work objectively with highly confidential information
Effectively facilitate planning and review sessions with senior management
Synthesize large amounts of information and tailor the message to the audience in both verbal and written communications
Demonstrate advanced group facilitation skills and the ability to influence without authority
Develop and create senior level presentations, including executive summaries
Demonstrate the highest-level presentation skills
Effectively manage difficult group dynamics at the senior level to reach a positive outcome
Able to work collaboratively and cooperatively as a team member, fostering an atmosphere of trust and respect
Willing and able to train and mentor peers and project team members, and conduct training for end-users
Able to motivate fellow employees by fostering team spirit, an attitude of cooperation, and a commitment to the Organization
Demonstrate proven ability to manage multiple priorities and meet deadlines, and prioritize team members work as required
Confidently be able to represent management of the department as delegated
Must be flexible, a proponent of, and quickly assimilate change
Understands highly complex technical, business process, and workflow concepts required to ensure successful requirements definition and design.
Applies considerable business and technical knowledge gained through experience to provide analysis on the most complex and critical corporate projects.
Has developed strong judgment and conceptual/analytical skills through experience, proactively asks the relevant questions to clarify work instruction or to analyze and raise issues when necessary to mitigate risk.
Exceptional attention to detail to accomplish critical tasks and to support the high level of detail and specificity required to write high quality technical documents. Assigned projects that require the most complex and finely tuned technical requirements documents.
Possesses a full understanding of the impact of work results on user departments, current systems, and the organization as a whole.
Requires ability to work on broadly defined technical and business problems diverse in scope and complexity
Working knowledge in some of the following areas:
Informatica ETL and Data Quality, Toad, SVN,
Oracle 11g & SQL Developer, SQL Server, MS Access
SQL or PL/SQL, XML, HTML
Business Intelligence and Data Warehouse
LDAP, Active Directory, SSO, SAML and other security protocols
Developing investigation and analytical skills, including proactively knowing the questions to ask to validate/supplement information, ability to conceptualize and envision the impact of change, and ability to consider how all requirements, specifications, and workflows contribute to the desired end result.
WORKING CONDITIONS AND ADDITIONAL REQUIREMENTS (include special requirements, e.g., lifting, travel) :
Must be able to work under normal office conditions and work from home as required.
Work may require simultaneous use of a telephone/headset and PC/keyboard and sitting for extended durations.
May be required to work additional hours beyond standard work schedule.
DISCLAIMER
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Management retains the discretion to add to or change the duties of the position at any time.
#LI-DN
Compensation & Total Rewards Overview
As part of our comprehensive total rewards program, colleagues are also eligible for variable pay. Eligibility for any bonus, commission, benefits, or any other form of compensation and benefits remains in the Company's sole discretion and may be modified at the Company’s sole discretion, consistent with the law.
Point32Health offers their Colleagues a competitive and comprehensive total rewards package which currently includes:
Medical, dental and vision coverage
Retirement plans
Paid time off
Employer-paid life and disability insurance with additional buy-up coverage options
Tuition program
Well-being benefits
Full suite of benefits to support career development, individual & family health, and financial health
For more details on our total rewards programs, visit https://www.point32health.org/careers/benefits/
Commitment to Diversity, Equity, Inclusion, Accessibility (DEIA) and Health Equity
Point32Health is committed to making diversity, equity, inclusion, accessibility and health equity part of everything we do—from product design to the workforce driving that innovation. Our Diversity, Equity, Inclusion, Accessibility (DEIA) and Health Equity team's strategy is deeply connected to our core values and will evolve as the changing nature of work shifts. Programming, events, and an inclusion infrastructure play a role in how we spread cultural awareness, train people leaders on engaging with their teams and provide parameters on how to recruit and retain talented and dynamic talent. We welcome all applicants and qualified individuals, who will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Scam Alert : Point32Health has recently become aware of job posting scams where unauthorized individuals posing as Point32Health recruiters have placed job advertisements and reached out to potential candidates. These advertisements or individuals may ask the applicant to make a payment. Point32Health would never ask an applicant to make a payment related to a job application or job offer, or to pay for workplace equipment. If you have any concerns about the legitimacy of a job posting or recruiting contact, you may contact TA_operations@point32health.org
At Point32Health, we strive to be a different kind of nonprofit health and well-being company, with a broad range of health plans, and innovative tools that make navigating health and well-being easier, guiding our members at every step of their health care journey to better health outcomes. We are committed to providing high-quality and affordable health care, improving the health and wellness of our members, and creating healthier communities across the country. The Point32Health name is inspired by the 32 points on a compass. It speaks to the critical role we play in guiding and empowering the people we serve to achieve healthier lives. Our employees are hard-working, innovative, and collaborative. They look for opportunities to grow and make a difference, and they help make us strive to be one of the Top Places to work in New England.