Job Information
Trek Bikes APAC e-Commerce Manager in Canberra ACT, Australia
A bit about us
Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet? Then come join us!
Job Description
A Bit About Us
Trek is an awesome place to work, with amazing benefits for all employees. We build only products we love, provide incredible hospitality to our customers, and change the world by getting more people on bikes. When you’re on our team, you’re taken care of, encouraged to learn and grow, and given lots of opportunities to do so. Give us your best, and we’ll give it right back. Sound pretty sweet ? Then come join us!
What’s in it for you?
Work flexibly from home with ease or work from our support office in either Canberra Australia, Hyogo Japan, or Seoul South Korea!
Do you want to work for a company whose values you can feel good about?
Trek aims to change the world by getting more people on bikes
Our mission is to build only products we love and provide incredible hospitality to our customers
Come and join us to Ride Bikes, Have Fun, Feel good!
Who we are
Trek Bicycle is a global leader in the design and manufacture of bicycles and bicycle related products. Trek believes the bicycle can be a simple solution to many of the world’s most complex problems and is committed to breaking down the barriers that prevent people from using bicycles for transportation, recreation, and inspiration.
Our mission is to create products we love and take care of our customers. We value our team, making sure the best is on the field. We also appreciate new ideas from anywhere, inspiring others with our positive energy, dealing with reality to make the tough calls, and getting things done quickly, turning ideas into reality.
Come, join us, and help us transform the world, the bicycle, and ride bikes, have fun and feel good while doing it.
What you’ll be doing
The APAC e-Commerce Manager has responsibility to own, develop and optimize the E-Commerce strategy across APAC. Based in Canberra or remote and works primarily with Trek businesses in Australia, Japan, China, South Korea, New Zealand, Singapore, and India . This role forms part of the APAC Marketing and E-Commerce team .
Your key responsibilities will include:
This is a newly created role to support Trek Asia-Pacific’s (APAC) budding ecommerce business. You will be responsible for strategic ownership and leadership of e-commerce across the region.
Asia-Pacific E-Commerce Strategy Development
Own and drive the APAC e-Commerce business, including development and delivery of a strategic roadmap
Drive the e-commerce cause across the business, ensuring buy-in from key stakeholders in all markets (these include Australia, New Zealand, South Korea, Japan, Singapore, China, India and other developing markets)
Set KPIs and scorecards for monitoring and supporting each markets performance
Partner with Customer Care, Logistics and other internal departments, to optimize the E-Commerce operation to offer customers an excellent shopping experience
Keep informed of industry trends and differences in consumer expectations, technology, and other local requirements across the region
Learn the back-end systems underpinning our e-commerce setup, and collaborate with our in-house technical teams to identify opportunities and drive efficiencies
Lead major e-commerce projects
Project manage major e-commerce projects rolling out to the region, including opening up new sales channels or marketplaces
Collaborate with the US headquarters team to advocate for APAC project localization across areas of the business
Train and Support In-Country Ecommerce Employees
Support a team dedicated ecommerce employees around the region, ensuring they have everything they need to be successful in their roles
Drive consistency in our in-country approach to ecommerce through communicating the strategic roadmap, project updates, and advising on local market decisions
Collate and prioritise technical and operational asks from the region to the US headquarters to ensure we’re working on what’s valuable to the business
Monitor KPIs and communicate scorecard performance
Own the E-Commerce P&L and provide reporting which offers insights into performance
Provide weekly and monthly reporting on market performance, and offer actionable insights
Communicate report findings with global and regional teams
Analyse sales results, platform performance and marketing campaigns
Ongoing optimization of Trekbikes.com for an APAC audience
Support APAC leadership to co-ordinate, prioritise and communicate APAC trekbikes.com needs to US headquarters team
Project manage and coordinate APAC launch of new e-commerce tools, site upgrades, plug-ins, content requirements
Who you are
Degree in Business, Marketing, Technology or related field ; or equivalent experience
Minimum 5 years’ E-Commerce experience
Strong understanding of E-Commerce operations
Team player with a founders mentality
Outstanding stakeholder management skills both internally and externally
Strong planning, organizational skills, analytical skills, and ability to multi-task
Advanced Microsoft Excel skills
Experience working cross-culturally is preferred
Passion for outdoors, sports, and cycling
Being an APAC role, flexibility to meet with international colleagues at a mutually beneficial time will be regularly required . There may also be a need to travel from time to time.
If this sounds like you APPLY TODAY to join the Trek Bicycle Family.
If you are interested in working for a global company, in a great industry, with a great team , we want you. Please include a cover letter outlining your interest in Trek and a CV with your application. Confidential enquiries can be emailed to Jen De Raadt , via email at jennifer_deraadt@trekbikes.com
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Trek is a place where you’re valued for being you. If you’re really into bikes, that’s great. If you’re not (yet), that’s great too. Because there’s a lot more to Trek than bikes. Every person has a unique history and life experience to bring to the table. We respect that. It’s what makes us who we are.
Trek was named to Fortune Magazine's list of Top 100 Best Companies to Work For. (https://www.greatplacetowork.com/certified-company/1001042) Learn more of why Trek is one of the top 100 Greatest Place to Work. (https://blog.trekbikes.com/en/2023/04/01/trek-makes-fortunes-top-100-best-companies-to-work-for/)