Think Beyond The Label Jobs

Requisition ID: 107065 Share Our Purpose. Be Yourself. Feel Valued. People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals.We are Beautifully Different. We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role! Click here for more information on our inclusion, diversity, and equity journey.About American Water American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people across 14 regulated jurisdictions and 18 military installations. American Water's 6,500 talented professionals leverage their significant expertise and the company's national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders.As one of the fastest growing utilities in the U.S., American Water expects to invest $30 to $34 billion in infrastructure repairs and replacement, system resiliency and regulated acquisitions over the next 10 years. The company has a long-standing history of executing its core operations, aligned with sustainable best practices, through its commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce and strengthening communities.American Water has been recognized on the 2023 Bloomberg Gender-Equality Index for the fifth consecutive year, ranked 18th on Barron's 100 Most Sustainable U.S. Companies 2023 List, earned the U.S. Department of Homeland Security SAFETY Act designation and U.S. Environmental Protection Agency's WaterSense® Excellence Award, among additional state, local and national recognitions. For more information, visit amwater.com and join American Water on LinkedIn, Facebook, Twitter and Instagram.Primary Role This position will partner with key stakeholders to lead and implement the 'people side of change' across multiple key projects and programs. They will drive a successful change experience design, a communications strategy, an organizational readiness plan, and behavior change and adoption. Key responsibilities include: * Creating and implementing change management and communication strategies and plans that maximize stakeholder adoption and usage while minimizing resistance * Drive organizational readiness to support the adoption of new tools, technology, processes and/or solutions as defined by organization's priorities and program goals and objectives * Assisting the program leadership with managing all aspects of change and communications associated with the transformation of the organization to align with business processes, systems and technology, job roles and organizational structures * Coordinating with senior leaders throughout the enterprise to ensure consistency of messaging, appropriate scheduling and coordination of efforts * Supports the Organizational Change Management Advisory Committee and provides feedback to the program leadership team and company executives Key Accountabilities * Leads execution of activities related to organizational change management and end user readiness * Works with process teams to ensure that new design elements are being appropriately communicated to the organization and effectively incorporated into end user training content * Assess stakeholder impact through change impact analysis identifying potential project impacts/risks * Complete overall change management assessment * Identify and anticipate organizational challenges and/or resistance; develop risk mitigation plan * Develop and maintain applicable Change Management framework, guidance, standards, and best practices including but not limited to an in-take process and using data to determine CM resource allocation(s). * Create an OCM dashboard to provide visibility into OCM status and risks/issues at both the project and program levels * Educate and instill in the organization that Change Management is an essential element of the performance improvement consisting of Leadership, Project ManagTo view the full job description, click here