Job Information
TEKsystems Executive Support Engineer in Cambridge, Massachusetts
Description:
We seek an exceptionally talented & experienced individual who possesses a blend of Interpersonal, Service Management & Technical Support skills. Given the unique nature of this role and access it provides, it is uniquely positioned & expected to demonstrate unprecedented professionalism, situational awareness, discretion, composure, responsiveness, superior technical ability & exceptional troubleshooting skills.
To deliver a world class Executive Digital Service program that perfectly matches our high priorities and opportunities, you will work in close alignment with our Digital Business Partners and business stakeholders to assess Leadership’s needs and expectations, identify unmet opportunities promote new ways of leveraging technology and be a constant champion for them to digitize everywhere possible both as individual users and for their organizations.
You will also consolidate the foundations for our digital excellence by designing and implementing a digital literacy program with dedicated metrics, to educate, coach and empower our Executives to adopt digital-first principles in their working environment, including the use of cloud-based SaaS applications, digital whiteboarding solutions, virtual environment meetings, AV and broadcasting systems, etc.
Lastly, you will have ownership of the strategy and roadmap to generate an optimal ROI and experience for all digital Executive Programs. This will be measured by incremental digital maturity, proficiency level, and Executive user experience satisfaction that your team delivers.
Here’s What You’ll Do
• Partner with, and support, our Executive Leadership Team’s Executive Assistants and develop a support plan and technology roadmap for our Executives technology needs, including at home, during travel and all other offsite engagements.
• Support all major A/V meetings, events, board meetings and town halls planned and delivered by our Executive stakeholders, in partnership with our Technology and Collaboration team.
• Define and run a quick response service to technology outages affecting the Executive Leadership Team and ensure the continuity of digital services at work and home offices on a 24/7 basis as needed.
• Work in partnership with the IT Helpdesk Team, to understand and follow the established technology standards and support processes as appropriate.
• Provide feedback based on Executive Leadership Team input and usage and deliver innovative solutions for new and improved experience.
• Understand, troubleshoot, and solve the technology challenges the Executive Leadership Team encounters in their day-to-day activities with effective decision making and problem solving both for the short and long term with a mix of flawless executive presence and high-level systemic thinking.
• Implement, maintain and administer end user computer devices and related computing environments, including systems software, applications software, hardware, and configurations.
• Use innovative methods and technologies to identify and solve problems related to performance, reliability, and availability of systems.
• Duties will include troubleshooting and repair of OS's (Mac & Windows), MS Office Suite products including Outlook email and calendar issues, a variety of 3rd party software applications, hardware issues, Apple iOS devices support, deployment, data wiping, asset control, and detailed ticket documentation.
• Additional duties as may be assigned from time to time.
Skills:
Executive support, Technical support, Troubleshooting, Customer service, Windows, mac, Desktop, Office 365
Top Skills Details:
Executive support,Technical support,Troubleshooting,Customer service,Windows,mac,Desktop,Office 365
Additional Skills & Qualifications:
• Minimum 6 years of experience providing desktop support services to snior executives.
• 6+years of user support experience, troubleshooting hardware and software problems required, or equivalent combination of education and experience.
• Hands on experience with current Windows OS, MacOS, iOS, and Android OS as well as all corresponding hardware
• Experience with the following:
o Microsoft Office Suite (O365) as well as Microsoft Exchange Online
o PowerShell
o Microsoft Active Directory management and Azure AD
o O365 Admin
o Intune, SCCM, JAMF and other deployment solutions
o Teams, Webex, Zoom
o Webex Control Hub
Here’s What You’ll Bring to the Table (Preferred Qualifications)
• Experience in managing projects and providing global support to end users.
• Experience with Windows Server Administration is a plus.
• ServiceNow ticket system experience a plus
• Excellent attention to detail, customer service skills, multi-tasking skills, ticket management/documentation skills, written and verbal communication skills.
• A passion for technology and learning
• Ability to work with all levels of staff within and outside of IT and outside the organization.
• Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources.
• Ability to pivot quickly to all new solutions rolled out by the company.
• A desire to make an impact as part of a high-growth, transformational company that is Bold, Relentless, Curious, and Collaborative
Experience Level:
Expert Level
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.