Job Information
Harvard University Consumer Lending Generalist in Cambridge, Massachusetts
66071BRAuto req ID:66071BRJob Code:403033 Staff Assistant III Department Office Location:USA - MA - Cambridge Business Title:Consumer Lending GeneralistSub-Unit:------------ Salary Grade (https://hr.harvard.edu/salary-ranges#ranges) :053Time Status:Full-time Union:55 - Hvd Union Cler & Tech Workers Basic Qualifications:Basic Qualifications are the minimum threshold a candidate must meet in order to be considered for this role.
A minimum of two years working experience in a financial, banking and/or customer service environment.
Associates degree, or related training beyond high school required.
Additional Qualifications and Skills:The following Additional Qualifications are strongly preferred. If you meet some, but not all, you are still encouraged to apply; we value employees with a willingness to learn.
Demonstrated excellence in a customer service environment required.
Must be proficient in working with Microsoft Word and Excel.
Strong and demonstrated organizational, analytical and problem solving skills.
Must be detail oriented with strong verbal and written communication skills.
Must have the ability to work independently in a fast-paced environment with minimal supervision, and be able to handle multiple job functions.
Ability to handle complex and confidential information with discretion.
Ability to learn specialized computer systems.
Must be willing to work additional hours during peak periods.
Required to keep current with all mandatory training, loan documentation, departmental policies, and federal, state, and compliance regulations.
This position is designated as critical for the Harvard Federal Credit Union as it provides non-deferrable services that must be performed in the event of an emergency or weather-related closure.
Additional Information:Please provide a cover letter with your application.
Please note: Harvard University requires a pre-employment reference and background screening, which includes OFAC (Office of Foreign Assets Control).
Harvard University is unable to provide work authorization and/or visa sponsorship.
This position has a 90-day orientation and review period.
The health of our workforce is a priority for Harvard University. With that in mind, we strongly encourage all employees to be up-to-date on CDC-recommended vaccines.
Accessibility:
Harvard University welcomes individuals with disabilities to apply for positions and participate in its programs and activities. If you would like to request an accommodation or have questions about the physical access provided, please contact our University Disability Resources Department.Department:Harvard FCU Consumer LendingPre-Employment Screening:Credit, Criminal, Identity, Prohibited PartiesJob Function:General Administration Position Description:
Consumer Loan Servicing
Creates, analyzes, and monitors loan servicing reports related to data changes, collateral and insurance tracking, and loan repayment.
Initiates loan set-up, performs data entry, account maintenance and corrections in core banking system.
Manages loan payoffs, including system calculations, issuance of letters, checks and processing payments, title tracking and management,
Monitors insurance coverage on loans and oversees timely review and endorsement of claims.
Audits completion and accuracy of loan disclosures and closing documents, timely loan funding and payment posting.
Consumer Loan & Credit Card Origination
Prepares credit cards and loans for underwriting, reviews application and credit reports, determines debt ratio, and follows guidelines with respect to verification of employment and income.
Customer Service & Member Support
Acts as the primary point of contact for internal and external inquiries, upholds high customer service standards, promptly responding to phone calls, emails, and Slack requests. Effectively handles member complaints, and escalates when appropriate.
Properly documents member interactions and exceptions, provides feedback to management concerning issues that impact the organization, and works effectively with department managers and staff on initiatives to enhance the member experience.
Facilitates meetings with members to provide lending support, and references multiple data sources to effectively counsel on products, and processes.
Provides support and expertise to internal departments for troubleshooting member issues, conducts thorough research, and facilitates resolutions.
Systems, Business Operations & Compliance
Identifies and implements solutions to operational issues, and follows processes to minimize data discrepancies.
Develops and updates loan processes and procedures, proactively identifies opportunities for operational efficiency and to improve the member experience.
Maintains appropriate level of knowledge related to core banking and origination systems, consumer lending policies, procedures, required documents, and applicable state and federal regulations.
Provides assistance in solving system related problems working directly with internal departments and third-party providers.
Responsible for timely transfer and maintenance of documents on imaging software, and oversees archiving and destruction of documentation in accordance with records and retention policy.
Conducts quality control reviews of new loans granted and loan changes on core banking system.
Collects and ensures timely delivery of loan files to internal and external auditors.
Keeps current with all mandatory training.
Additional Duties:
Performs other related duties and responsibilities as required.
School/Unit:Harvard Federal Credit Union EEO Statement:We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.Working Conditions:
- Work is done in an office setting.
Job Summary:
Reporting to the Consumer Lending Manager, the Consumer Lending Generalist coordinates aspects of the consumer loan servicing and origination program, associated processes and procedures, corrections, loan record management, release of paid loans, insurance and title tracking, and loan processing. Works independently with minimal supervision to provide support and customer service to members, retail, operations, and key stakeholders related to the lending operations.
Commitment to Equity, Diversity, Inclusion, and Belonging:Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.Benefits:We invite you to visit Harvard's Total Rewards website (https://hr.harvard.edu/totalrewards) to learn more about our outstanding benefits package, which may include:
Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.
Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.
Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.
Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.
Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.
Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.
Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.
Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.
Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.
Work Format:Hybrid (partially on-site, partially remote) LinkedIn Recruiter Tag (for internal use only):#LI-AS1Work Format Details:The majority of jobs at Harvard FCU are hybrid remote/office (based in Cambridge, MA). During the initial 90-day training period, new employees may be expected to work in the office more frequently, up to full-time. Additional details and expectations will be discussed during the interview process. All remote work must be performed within one of the Harvard Registered Payroll States, which currently includes Massachusetts, Connecticut, Maine, New Hampshire, Rhode Island, Vermont, Georgia, Illinois, Maryland, New Jersey, New York, Virginia, Washington, and California (CA for exempt positions only). Certain visa types and funding sources may limit work location. Individuals must meet work location sponsorship requirements prior to employment. Harvard FCU is an on-campus community, and all positions are based in Boston and Cambridge.About Us:Harvard FCU is one of the fastest growing Credit Unions in the country and a leader in our industry. As a not-for-profit cooperative, we put our members’ best interests first in all that we do. We are passionate about service and fanatical about solving problems. Integrity and transparency are the foundation of Harvard FCU’s philosophy. Our mission is to enhance our members’ lives by developing and offering trustworthy products that are easy to understand, easy to use and best suited to meet their financial needs.
Harvard FCU: https://harvardfcu.org/
Annual Salary Range:Budget is $58,000 (so range is +/- a couple thousand).