Think Beyond The Label Jobs

Customer Support Engineer

Company : Safran Seats

Job field : Customer services and support

Location : Camberley , Wales , United Kingdom

Contract type : Permanent

Contract duration : Full-time

# 2024-141606

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Job Description

Are you interested in working at the business end of Aerospace, where airline brand meets innovative passenger experience? Then your next opportunity could be with Safran Seats, an industry award winning, premium designer and manufacturer of First and Business Class seating and technology. Our passenger experience prides itself on innovation, customization, quality and industrial design.

At Safran Seats, we are unique within aerospace, as we interface with both the world's biggest airlines and airframers alike, with the largest seats portfolio of all seats suppliers. One day you could be liaising with one of the world's largest airframers, and the next, some of the biggest airline brands around the world!

In the UK, Safran Seats specialises solely in the First Class and Business Class seating markets for wide body aircraft, with industrial and engineering teams in Cwmbran and Newport, Wales and Brackley, England.

Working as part of the growing aftermarket engineering team to investigate and create concept solutions for customer technical enquiries and to ensure that all issues are closed efficiently and effectively. In this job role, proactively supporting the customer is the primary function to ensure that the engineering service levels provided maintains customer satisfaction for the entire SSGB portfolio.

Key responsibilities:

 Identify product improvements and service offerings that enhance customer

satisfaction and business margins.

 Minimise impact of product failure to our customers.

 Minimise warranty & rework costs.

 Provide a daily technical query/answer support service to our customers (if

required).

 Act as prime technical point of contact with our aftermarket customers.

 Provide ‘on-wing' support when necessary to customers

 To support the customers in service operation, maintain regular communications

and resolve all customer concerns within planned timescales.

 Provide technical support and expert knowledge for all SSGB products.

 Monitor and analyse customer / product reliability metrics.

 Log, investigate and coordinate root-cause analysis reviews to understand cause

of in service failures.

 Plan and manage testing to validate redesigns and the implementation of

solutions in service.

 Support lessons learned activities for NPI programmes.

Complementary Description

Our in-house design studio co-creates the most innovative experiences in the sky with our airline customers and partners. Our dedicated engineering, production and in-service support facilities are integral to delivering a high-end quality product that we keep flying throughout the life of programme. We are fully supported by a wide team of support functions, from HR to Finance, to Business Development and Planning and Logistics, our team is built to give Safran Seats an end-to-end capability in house in the UK.

We focus on:

Our people

These are our four People Fundamentals that underpin everything we do at Safran:

• We believe in and fostering the conditions for diversity and inclusion to thrive

• We develop our colleagues skills and build opportunities so you can shape our future

• We create a trustworthy work place to support you, as you dare to act and innovate

• We encourage collaboration and mutual support between you and your colleagues

So you'll be supported every step of the way!

Sustainability

Our people are at the heart of our success, as we work together to achieve our mission: contributing to a safer and more sustainable aviation. We are tackling the biggest challenges in aerospace, with a commitment to work to decarbonise the industry by 2050.

Global Mobility

As part of the Safran Group, across our businesses we are market leaders in aerospace, defence and space; there is always potential for future mobility in the UK and internationally.

Job Requirements

Experienced user of Catia V5 - Desirable

Experienced user of Catia V4 - Desirable

Mechanical or Electrical Engineering

qualification - Desirable

Ability to solve technical engineering issues

‘on' and ‘off' site - Essential

Good understanding of manufacturing

processes, techniques and design for

manufacture and assembly - Essential

Working knowledge of SSGB seating

products - Essential

Experience of Engineering data

requirements - Essential

Understanding and awareness of aircraft

interior certification - Essential

User of Baan - Desirable

Specificity of the job

Potential for travel nationally and internationally

Locate your future workplace

Watchmoor RoadGU15 3AH

Camberley

Wales United Kingdom

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Safran is an Equal Opportunity Employer

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.