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Position Statement:

Position requires a Senior Manager Engineering Operations with a minimum of five years’ hotel engineering operations leadership experience including experience managing multiple units and luxury properties. The position will oversee hotel engineering operations in Egypt across the current portfolio of operating hotels and pipeline providing leadership and guidance to hotel chief engineers managing the delivery of asset maintenance, ensuring compliance to FLS/local authorities, supporting the development and implementation of comprehensive rolling capital plan for each hotel, and to oversee Hilton’s centralized maintenance contracting process, driving value for money, improving maintenance standards & increasing service levels to ensure consistency, compliance across MEA and ensuring guest satisfaction. The role will ensure management and delivery of engineering operations strategy, key strategic priorities, engineering operations programs, maintaining owners’ relationship as well as supporting the sustainability agenda towards Hilton goals.

Position Summary:

Areas of responsibility will cover (but not be limited to):

Main responsibilities

• Undertakes technical and building operational responsibility for the given region overseeing all Hilton Brands.

• Ensures compliance and consistent delivery to local codes, Hilton Processes, Policies & Standards.

• Maintains most cost-effective operational model for each hotel & area.

• Co-ordination and management of projects, CAPEX expenditure, condition surveys and hotel conversions & openings.

• Co-ordinates and assists hotel openings & conversions within Egypt and other regions as per business needs.

• Provides required assistance to cover for hotels’ chief engineers during their vacation and other absence as required.

• This position requires extensive travel, and results in periods away from home.

• Supports any other neighbor countries’ hotels when required.

• Ensures the hotels follow and delivers on Engineering Operations MEA targets and strategies.

• Provides emergency 24/7 support and advice to hotels.

Safety, Security & Sustainability

• Ensures the correct implementation of Hilton Fire Life & Safety (FLS) & local jurisdiction testing procedures.

• Ensures the correct and safe operation & maintenance of the hotels FLS systems in a safe and effective manner.

• Ensures the correct implementation of all health and safety, occupational safety, energy control and management directives and that up-to-date records of all test certificates/licenses are kept.

• Maintains contacts with local authorities such as fire department, electricity supply company, health inspectors, etc., to ensure that all requirements are being complied with and that assistance or advice will be readily available whenever required.

• Ensures that hotels report sustainability performance through LightStay.

• Identifies and develop sustainability and energy saving proposals for hotels by using business plans and return on investments.

• Supports hotels in driving energy awareness, utilising energy management systems as appropriate towards Hilton 2030 Travel with Purpose Goals.

• Holds regular meetings on energy conservation, fire training, employee communications and health & safety.

• Reviews safety & security strategies and makes recommendations.

• Reviews sustainability plans of hotels on an annual basis and in conjunction with the central engineering operational team develop an annual sustainability strategy for the region.

Maintenance

• Assists hotels to ensure the efficient operation & maintenance of all mechanical, electrical & plumbing equipment as per Hilton policy, procedures, engineering operations manual and according to manufacturer’s standards.

• Assists hotels to ensure full implementation of Hilton Preventive Maintenance Program for full building and grounds as per Hilton strategy.

• Ensures all hotels’ records of maintenance and testing are documented and kept.

• Identifies and recommends improvements where required.

• Leads and motivates teams comprising directly employed personnel, external contractors/consultants, suppliers, and owners as appropriate.

• Reviews the monthly engineering reports for each hotel and communicate the feedback.

• Reports monthly to the RDOE updating the status of each property.

• Conducts review meetings with General Managers & Chief Engineers during hotel visits.

• Helps identify areas of need and provide solutions using problem-solving techniques.

• Assists in developing scopes of work with General Managers, Country GM and Regional VPs for review and approval. Interface and assist with scheduling CAPEX work with property input.

• Assists hotels to develop a five-year strategic capital plan for each hotel, particularly on major mechanical equipment, i.e., laundries, kitchen equipment, electrical switchgear, transformers etc.

• Attends regular meetings with Country/Area GM/VP Ops to advise on capex expenditure submissions.

• Supports functional activities to deliver improved guest satisfaction scores.

• Assists in hotels improvement of Quality Assurance scores regarding engineering related matters.

• Reviews actual period POMEC costs versus budget forecasts and analyse discrepancies. Assists properties in developing plans and actions for priority hotels. Ensures that POMEC is managed.

• Advises on out of hours emergency problems and disaster recovery.

• Ensures hotels reach the correct technical solution for equipment replacement.

Procurement

• Assists in the negotiation for consumables and service contracts, ensuring the best value for money is obtained.

• Participates in central contracts tendering and service providers interviews process where required.

• Reviews and monitors central contracts performance.

Capital Projects

• Gives relevant MEP input into capital projects within area.

• Gives region’s Capital approval of equipment replacement and refurbishment.

• Ensures technical solutions have been properly identified so that repair/replacement are effective.

• Ensures Hilton approved supplier are being utilised.

• Works alongside AD&C Project Managers on larger projects.

• Follows up on snagging/defect recording process.

• Ensures MEP installations are set-up to run as efficiently as possible and follow environmental and legal requirements.

• Establishes and ensures all relevant documentation is handed over / in place.

• Holds site / construction / owner meetings as required.

• Reports monthly to the RDOE updating the project status of each property.

Openings, Conversions & PIP

• Ensures familiarity with all signed proposals and has appropriate overview of projects.

• Liaises with AD&C team, to ensure appropriate operational involvement in projects providing feedback.

• Follows the engineering operations Pre-Opening journey and processes.

• Ensures compliance with local regulations & engineering standards and advises the local team / project manager accordingly.

• Ensures appropriate maintenance contracts & schedules are in place/adopted.

• Supports and follows on snagging/defect recording process.

• Follows up on defect lists with hotel and AD&C ensuring Defects Liability Period process is in place.

• Establishes and ensures all relevant documentation is handed over/in place.

• Manages/assists in handover/acceptance processes.

• Attends site/construction/owner meetings as required.

Personnel

• In conjunction with HR, interview and make recommendations on suitable chief engineers.

• Identify coach and develop suitable personnel for future technical roles.

• Follows “Engineering Graduation Programme” to assist candidates from intake till graduation and career progression.

• Support and drive the company strategy and focus on Diversity & Inclusion

Planning Activities

• In conjunction with the Senior Director Engineering Operations and Regional Director Engineering Operations - develops strategies and directions for the hotels engineering operations

• Identifies and evaluates technical business opportunities and directs accordingly.

• Executes strategic plans and supports communications of key messages internally & externally.

• Implements strategy to meet the long-term goals for the engineering department.

• Develops appropriate objectives for the hotel engineering operations and directs their achievement.

• Establishes procedures and processes in relation to the MEA Operational Engineering department.

• Development and implementation of a structured room care program

• Implementation of the Environmental Policy and standards

• Development and project management of all CAPEX led energy management projects regardless of value.

• Development and project management of all CAPEX led engineering-based projects regardless of value.

• Development and co-ordination of all major owner CAPEX projects

Organizing Activities

• Implements plans to ensure overall strategic direction of the MEA Operational Engineering department is consistent and supported by hotel engineering operations.

• Identifies resources, oversees activities, and confers with key stakeholders to ensure objectives of the Engineering department are accomplished.

• Directs assignment of tasks ensuring optimum allocation of resources

• Ensures management communication plan is properly executed.

• Oversees and evaluates business processes to maximize efficiency and effectiveness.

• Manages cross-functional links.

• Implements business metrics to ensure effectiveness of the region’s Engineering Operations

Directing Activities

• Provides direction to team members and establishes work priorities to achieve management objectives.

• Executes organizational directives and encourages achievement of goals through motivation, communication, and leadership.

• Conducts effective management of third parties, identifies vendors and monitors costs and quality of service.

• Coordination and providing advice to hotels, project managers and owners/developers.

• Management of the technical audit process

• Technical support to Due Diligence studies for hotel transitions

• Technical support and management/performance monitoring of Facilities Management providers and contractors

• Technical support to Group Risk, Water Hygiene, Sprinklers, Fire Life Safety, Asbestos at Work etc.

• Holds regular meetings on energy conservation, employee communications, and health & safety issues.

• Technical support to hotels, and project managers, carry out technical design reviews of CAPEX projects.

• In conjunction with the Supply management, co-ordinates all central, national, and local engineering-based contracts to ensure best value is met

Staffing Activities

• Ensures appropriate talent is in place according to department staffing plan and develops talent to achieve optimal performance.

• Determines staffing needs and oversees recruitment, selection, and development.

• Works with direct reports to accomplish goals and career objectives

Controlling Activities

• Directs and implements proper controls and systems to ensure efficient and effective management of all property engineering related activities.

• Translates goals into performance standards for departments and individuals.

• Assesses actual performance to ensure success and takes corrective actions.

• Ensures business goals are followed and achieved providing feedback as necessary.

• Establishes and enforces policies and procedures to improve overall operations.

• Monitors return on investment of capital and time resources.

• Ensures the property engineering processes and procedures work effectively across cultures and markets.

• Works within approved budgets and adjusts activities and expenses to ensure optimal financial results.

• Consumption management, development of best practice guidelines and monitoring & targeting of the hotels.

• Ensuring property related lease obligations are met.

• Management of a structured property management strategy and standards

• Ensures the correct implementation of all health and safety, energy control and management directives and that up-to-date records of all test certificates/licenses are kept.

• Ensures and collates environmental performance information from each hotel and produces annual reports

Supportive Function:

In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the requirements of the company.

• Provide technical support to Senior Director of Engineering, and Regional Directors of Engineering.

• Provide Operational support to VP Ops /Country Manager/General Managers for the region.

• Participate in future openings activities / projects which may not be in normal area / region.

• Provide regular and ad-hoc reports, as required.

• All other job duties as assigned.

Direct Reports:

• Egypt Chief Engineers and hotel engineering leadership report into this role dotted line.

What are we looking for?

The success in this role will demonstrate itself through the following attributes and skills:

• Excellent communication skills: presentations, written and public speaking.

• Ability to direct collaboration among cross-functional teams including external resources.

• Ability to analyze departmental financial data to make strategic and tactical decisions.

• Leads by example to resolve conflicts, introduce change, and ensure collaboration among others.

• Demonstrates the highest standards of ethical behavior and absolute discretion with sensitive information.

• Ability to take initiative, identify, priorities and implement actions to achieve functional goals.

• Strong problem-solving skills including ability to address issue in collaboration with others, identify and prevent potential problems and develop problem solving skills in others.

• Ability to provide development and mentoring to others.

• Budget development and management skills

• Ability to work independently and manage the work of others.

• Ability to deliver performance feedback to subordinates to improve overall performance.

• Ability to provide a simple explanation of engineering matters to non-technical colleagues whilst being able to discuss and direct complex issues with industry experts.

• As the role covers several differing activities, it is important that the individual can priorities their work and be flexible to change their activities to reflect the key business need at that moment in time.

• The individual must be able to converse at a high level, be a good communicator/ motivator and negotiator.

• Good time management with excellent organizational and planning skills.

• Must be computer literate with excellent IT skills – Word, Excel, PowerPoint, e-mail, internet, etc.

• Capable of working on own initiative and providing attention to detail

• A team player, resilient and positive

Required Qualifications

• Minimum Education: University degree in either Mechanical, Electrical or Electromechanical

• Must be able to converse to a good level for both English and Arabic, written and spoken.

• Experience working in multi-cultural or international settings.

• Additional Requirements (i.e., % of travel time, etc.): 25-75% Anticipated Travel

• Must have previous hotel chain regional managerial experience or facilities management experience in senior leadership position including managing multiple units and luxury hotels.

• Good project management skills are essential.

• International experience would be an advantage

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Job: Engineering, Maintenance and Facilities

Title: Senior Manager Engineering Operations, Egypt

Location: null

Requisition ID: MEA011QS

EOE/AA/Disabled/Veterans