Think Beyond The Label Jobs

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JOB SUMMARY:

Initiates automotive services and repairs by ascertaining performance problems and services requested; verifying warranty and service contract coverage; developing estimates; writing repair orders; maintaining customer rapport and records

Job Description:

• Ascertains automotive problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules.
• Verifies warranty and service contract coverage by examining records and papers; explaining provisions and exclusions.
• Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
• Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
• Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.
• Advise customers about necessary service for routine maintenance.
• Help identify a mechanical problem by questioning the customer or doing a visual inspection or road test.
• Confer with customers about inspection results, recommend corrective procedures, and prepare work order for needed repairs.
• Prepare a repair order showing time, cost, and labor estimates for service.
• Write a brief description of the problem on the repair order to help the mechanic locate the problem
• Explain the work performed and the charges to the customer.
• Cleaning/organizing and maintaining all cleanliness standards in work, office and customer areas
• Handle customer complaints.

Job Requirements:

• Some experience necessary -- all experience welcome!
• Must hold a valid driver's license
• Should be team oriented, flexible and focused on maintaining a high level of customer service
• Able to work in a fast-paced environment
• Certifications a plus!
• Strong Written and Verbal communication skill a must!
• Strong Customer service focus

This is not an all inclusive list and subject to change In addition to any other responsibilities as deemed appropriate by the Woods Automotive Group, LLC without notice.