Job Information
Ricoh Americas Corporation Customer Service Representative in Burnaby, British Columbia
Responsibilities:
Manage client's Company Store and Concierge sales transactions
Handle inquiries and provide service assistance in-person, while monitoring and responding to all emails/inquiries
Ensure client’s employees and visitors have a positive, memorable experience when visiting the client site
Provide back-up admin support and daily break coverage for client Experience Coordinator
Monitor Arcade lounge
Support Workplace Experience team on various items, including delegated tasks and projects
Assist other Ricoh service areas when needed, as directed by Ricoh Manager and Assistant Manager
Support the Company Store with tasks below:
Ensure space appears neat and tidy
Ensure swag and merch is tagged with price or signage
Re-stock inventory and request re-orders
Manage and source swag from local vendors
Manage monthly “spot checks” on Store inventory
Manage store inventory counts (2x year – January and December)
Manage end of day inventory checks for gift cards/tickets
Complete daily close outs of point of sales system
Education & Experience:
High School Diploma or equivalent experience
Minimum 1-2 years of experience working in a customer service or retail position
Skills:
Exceptional customer service skills
Excellent verbal and written communication skills
Ability to anticipate customer needs and problem solve
Pro-active self-starter who needs little direction and who can initiate activities when opportunities arise versus waiting to react to problems
Positive and friendly attitude
Strong organizational skills and a problem solver who follows through on commitments
Strong skills with all Microsoft Office applications, Outlook, Publisher, PowerPoint and SharePoint.
Detail-oriented with strong ability to multi-task
Deals effectively with numerous deadlines and constantly changing priorities
Ability to regularly lift and push objects up to 30-50 pounds
Come Create at Ricoh:
If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.
Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.
Invest in Yourself:
At Ricoh, you can:
Select the medical, dental, life, and disability insurance coverage that fits your needs.
Contribute to your financial security with Ricoh Canada’s Retirement plan, with company matching contributions.
Augment your education with team member tuition assistance programs.
Enjoy paid vacation time and paid holidays annually.
Tap into many other benefits to enhance your health, wellness such and ongoing personal and professional development.