Job Information
TEKsystems Bilingual (Fr/En) Customer Service Representative in Burnaby, British Columbia
Description:
TEKsystems' client expanding across Canada in the Apparel industry is looking to add a professional Bilingual (French/English) Customer Service Representative.
As the Bilingual Customer Service Representative, you are the voice of the company; you are customer-driven and a master coordinator. You enjoy getting things done and working alongside experts in design, logistics, and apparel.
You provide exceptional service that goes above and beyond the customer’s expectations by accurately and promptly processing orders, providing quotes, providing recommendations to customers, and proactively following up on orders while ensuring on-time delivery. This position reports to the Customer Service Manager. With so much business, there is the potential for the right candidate to move into an extension of contract or go permanent given great performance, right behaviors and business need.
SPECIFIC ACCOUNTABILITIES:
• Process and proactively manage orders for the company's apparel and coordinate customized order details
• Liaise between customers and other departments as required
• Communicate via email and telephone with customers, sales teams, and other departments in both English and French
• Provide accurate & prompt quotes to customers and the sales team
• Assist customers with order discrepancies and issues
• Assist customers with credit and debit requests
• Proactively manage backorders and out-of-stock products by reviewing orders and following up with customers to advise the status of orders and recommend replacement options
• Coach our customers on the benefits of our web services
• Use in-house reporting to manage and ensure orders are on-time. Prioritize time-sensitive orders.
• Ensure satisfactory resolutions to customer situations while adhering to company policies and procedures
Qualifications:
• Years of experience: 2-3 years of customer service experience
• Communication: Strong command of English and French - written, reading and spoken fluently
• MS Office
Considered an asset:
• Software: Salesforce
• Industry: Experience in apparel or hard goods, distribution, B2C or B2B industry an asset
• Post-secondary education an asset.
Soft Skills:
• Ability to work independently and collaborate in a team environment
• High level of attention to detail
• Ability to multi-task, prioritize and manage time effectively
• Must be well organized and detail oriented
• Go-getter attitude: positive, proactive, transparent and team orientated Individual
• Has a passion about Customer Service and will help problem solve for the customers
À propos de TEKsystems:
Nous sommes partenaires dans la transformation. Nous aidons les clients à activer des idées et des solutions afin de profiter d’un nouveau monde d’opportunités. Nous sommes une équipe solide de 80 000 personnes, nous travaillons avec plus de 6 000 clients, dont 80 % faisant partie du Fortune 500, partout en Amérique du Nord, en Europe et en Asie. En tant que chefs de file de l’industrie des services technologiques complets, des services aux talents et des applications du monde réel, nous travaillons avec des leaders progressistes pour favoriser le changement. C’est le pouvoir d’un vrai partenariat. TEKsystems est une société du groupe Allegis.
About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.