Think Beyond The Label Jobs

"Rich's, also known as Rich Products Corporation, is a family-owned food company dedicated to inspiring possibilities. From cakes and icings to pizza, appetizers and specialty toppings, our products are used in homes, restaurants and bakeries around the world. Beyond great food, our customers also gain insights to help them stay competitive, no matter their size. Our portfolio includes creative solutions geared at helping food industry professionals compete in foodservice, retail, in-store bakery, deli, and prepared foods, among others. Working in 100 locations globally, with annual sales exceeding $4billion, Rich's is a global leader with a focus on everything that family makes possible. Rich's-Infinite Possibilities. One Family.Purpose Statement As a Senior Customer Success Specialist, your mission is to elevate our commitment to customer satisfaction and success with a strategic focus on our key Gold tier accounts. You will serve as the linchpin in building lasting relationships, fostering product adoption, and driving cross-selling opportunities. Your expertise and leadership will be instrumental in ensuring our customers maximize the value they receive from our products or services.Key Accountabilities and Outcomes Customer Relationship Management (30%):a. Build and nurture strong, long-lasting relationships with a portfolio of key accounts.b. Act as the primary point of contact for strategic customer inquiries and needs.Strategic Account Planning (15%):a. Develop and execute comprehensive customer success plans tailored to each client's goals and challenges.b. Identify growth opportunities and strategies to maximize customer value.Product Expertise (10%):a. Maintain an in-depth understanding of the company's products or services, staying updated on new features and capabilities.b. Provide advanced product knowledge and consultation to customers.Issue Resolution and Escalation (15%):a. Handle complex customer issues and escalations, working closely with cross-functional teams to ensure timely resolution.b. Proactively address potential challenges and bottlenecks.Product Adoption and Value Realization (15%):a. Monitor and analyze customer product adoption and usage patterns.b. Develop and implement strategies to drive deeper product engagement and ensure customers realize maximum value.Renewals and Cross-Selling (10%):a. Actively identify opportunities where our customers can benefit from additional services or upgraded products.b. Partner with our sales/divisions to explore and execute cross-selling strategies, providing customers with complementary products or services that enhance their overall experience and address unmet needs.Reporting and Documentation (5%):a. Maintain comprehensive and up-to-date customer records and interactions in the CRM system.b. Generate reports on key customer success metrics and outcomes for internal stakeholders.Knowledge, Skills, and Experience * Bachelor's degree in Business, Supply Chain Management, or a related field (preferred).* 3+ years of experience in Customer Success or Account Management, with a focus on strategic account management.* Proven track record of building and maintaining strong customer relationships.* Exceptional interpersonal and communication skills.* Advanced product knowledge and consultative abilities.* Strong problem-solving and issue-resolution capabilities.* Ability to work collaboratively with cross-functional teams.* Experience with CRM software and reporting tools.* Leadership skills with the ability to mentor and develop junior team members.* Results-oriented with a focus on customer satisfaction and retention.#LI-BE2#CORP123COMPENSATIONIn accordance with state law, the rate or range provided is Rich Products Corporation, its subsidiaries and affiliates ("Rich's"), reasonable estimate of the base compensation for this role. The actual amount may be higher or lower, based on non-discriminatory factors such as experience, knowledge, skills, abilities, shift differential, and location.Annual Range/Hourly Rate$57,035.00-$77,165.00Rich Products Corporation, its subsidiaries and affiliates ("Rich's"), are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, gender identity, sexual orientation, marital status or any other legally recognized protected basis under federal, state, or local law. The information collected by this application is solely to determine suitability for employment, verify identity, and maintain employment statistics on applicants.Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done which will ensure an equal employment opportunity without imposing undue hardship on Rich's. Please contact Rich's Human Resources department at hrhelp@rich.com if you need assistance completing this application or to otherwise participate in the application process. PDN-9c2be11c-8578-4bd5-a142-40d0f67d95da"

Minimum Salary: 10 Maximum Salary: 10 Salary Unit: Yearly