Job Information
ThermoFisher Scientific Spanish Speaking Senior Customer Service Representative in Budapest, Hungary
Job Description
At Thermo Fisher Scientific, each one of our 100,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.
When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals.
Budapest, Hungary
Position Summary:
Based at the new Shared Service Center in Budapest, the Customer Service team are responsible for supporting our clients throughout the lifecycle including the administrative, quotation and order fulfilment phases. Customer Service Reps provide outstanding customer service, promptly and accurately when responding to internal and external customer requests.
Key Responsibilities:
Play a key role within the implementation of new assignments and projects, as part of a team or on an individual basis
Manage the process for escalated enquiries and complaints to resolution, without managerial support
Deal with customer complaints, tenders efficiently and expertly as per the service level agreement
Maintain daily customer service reports
Develop and deliver training and materials to support departmental needs
Handle all fax/written/web orders within the division’s guidelines, relay price and availability of products to customers where necessary
Adhere to SOP’s, SLA’s and departmental training guideline
May be required to perform other related duties as required and/or assigned.
Skills:
Competent Microsoft Office user
Strong written and verbal communication skills
Have the ability to identify and solve problems and to multitask under deadlines
Possess self-motivation, passion, a positive demeanor and perform as an excellent teammate
Display attention to detail and accuracy in the workplace
Good organizational skills and the ability to prioritize effectively
Demonstrate judgment, tact and subtlety in dealing with internal and external customers
Work on own initiative on daily routine tasks as well as solving system issues
Good understanding on financial closing dates (Quarter Ends, Year Ends) is an advantage
Demonstrate judgment, tact, and diplomacy in dealing with internal and external customers.
Experience:
A minimum of 3 years’ customer service experience required, preferably in a call centre/office environment
Experience with Oracle or SAP preferred but not crucial
English and at least Intermediate Spanish language knowledge
Education:
- A Bachelor’s Degree is preferred but not crucial, candidates with proven experience and knowledge will also be considered.
Working Conditions:
This position requires repetitive typing and regular use of a computer.
Most of the other physical demands are typical with those associated with an office environment.
We are proud to be an Affirmative Action / Equal Opportunity Employer committed to hiring a diverse and inclusive workforce.
Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.