Job Information
Lenovo Software Customer Engineer – ThinkPad & PC, EMEA in Bucharest, Romania
Software Customer Engineer – ThinkPad & PC, EMEA
General Information
Req #
WD00078699
Career area:
Hardware Engineering
Country/Region:
Romania
City:
Bucharest
Date:
Thursday, February 20, 2025
Working time:
Full-time
Additional Locations :
- Romania
Why Work at Lenovo
We are Lenovo. We do what we say. We own what we do. We WOW our customers.
Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com , and read about the latest news via ourStoryHub (https://news.lenovo.com/) .
Description and Requirements
The Lenovo quality team is seeking a Software Customer Quality Engineer for ThinkPad Notebook and other PC devices.
In this position, you will be performing failure analysis on customer defects, issue resolution, and implementing future product improvements. If you are passionate about debugging software/OS issues, solving complex problems, and are not afraid to pick up a screwdriver, we want to talk to you!
Responsibilities:
Perform failure analysis of product defects by using AI-enhanced technologies to investigate problems
Collaborate on defect resolution with product owners in various regions
Drive future product improvements and innovations in AI
Perform onsite customer investigation as needed
Investigate software compatibility and deployment issues including, but not limited to: Windows OS, applications, drivers, firmware, BIOS, remote deployment, networking, system performance, & benchmarking.
Basic Requirements:
Experience with PC software and hardware troubleshooting
Degree in IT/Computer Science or related technology field, or equivalent experience
3+ years of hands-on quality engineering and/or debug experience
Preferred Requirements:
Strong verbal and written communication with attention to detail
Flexibility to work some evening hours
Ability to travel both domestically and internationally as needed
Prior experience with Client Endpoint Management software solutions such as MS Intune, SCCM, LANDESK, etc.
What we offer:
Annual salary review and performance-based bonuses
Extra vacation days based on years of service
2 sick days annually
Additional paid leave for Public Holidays that fall on weekends
Additional paid leave for parents
Diverse, inclusive international team
Hybrid work model with flexible hours (3 days in the office)
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.
Additional Locations :
Romania
Romania
AI PROCESSING NOTICE
We use AI-based tools to support some of our processes (e.g. online interviews recordings and transcripts) in order to achieve better efficiency, accuracy and for our documentation purposes. AI can make mistakes, but we always make sure that the outputs are manually reviewed by a human. You can always opt-out or contact us in case of any question.