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Job Information
Oracle Client Success Specialist in BUCHAREST, Romania
Job Description
Role Overview:
Objective : This role is critical to driving success for a highly transformative business initiative, requiring a proactive and client-focused renewal sales approach. Maximize adoption of Oracle solutions and identify opportunities for product expansion through high-value client relationships.
Key Responsibilities:
Strategic Initiative Support: This pivotal role supports a strategic business initiative for our top Hospitality client, focusing on transformative motions for the customer.
Client and Renewal Management: Oversee approximately 400 clients and manage around 1000 renewals annually, ensuring seamless processes and high client retention rates.
Client Satisfaction: Maintain a high level of client satisfaction by acting as a liaison between clients and Oracle’s internal operations, ensuring clear communication and swift resolution of issues.
Opportunity Identification:** Identify and drive product expansion and upsell opportunities to enhance client value and Oracle's market position.
Role Characteristics:
Duties and tasks are standard with some variation.
Completes responsibilities largely independently within defined policies and procedures.
Qualifications:
3 to 5 years of professional experience, preferably with demonstrated implementation or client-facing relationship experience.
Understanding of various technical architectures and operating systems.
Industry experience is desired and highly advantageous.
Proficient German OR Italian OR French language skills are a plus
Career Level - IC2
Responsibilities
The Hospitality and Leisure Industry is a dedicated organization that develops and sells Property Management systems/solutions. We are embarking on a new path and are looking for high energy, efficient, enthusiastic and innovative thinkers that are comfortable working directly with our customers and across complex internal teams.
We are looking for a strongly motivated sales rep with a passion for great results and high customer satisfaction levels. The primary function of the role is to ensure the continuity of existing customers' services via renewal and retention methods. Specifically, we would like:
Proven track record of renewals experience and results against quota.
Experience in forecasting results on a quarterly basis ahead of time via territory research and scoping work.
Intermediate / advanced Excel skills, experience in Word, PowerPoint and CRM systems
Product experience in sales/renewals of a software platform or product.
Ability to excel in a high-energy, quarterly-results driven sales culture
Proven expertise working with the executive level in client environments, as well as with procurement, business owners, etc.
Experience representing the customer to internal product stake holders.
Experience developing compelling presentations and/or sales approaches for both end customers as well as internal consumption.
Understanding of legal terms and common software sales contracts
Ability to effectively negotiate in both challenging and collaborative sales engagements
Team player who will work within the company to continue improving organization processes
3-5 Years sales experience in technology-based company
Essential Duties and Responsibilities
Engage and address customer concerns, pain points, etc.
Be a liaison and customer voice by selling collective customer ideas, issues, pain points, etc. to the product strategy team
Lead the renewal sales cycle from proposal stage through contract execution
Achieve / exceed quarterly renewal targets
Identify “at-risk” renewal clients early in the cycle and construct an action plan to ensure a successful, timely renewal
Provide continuous feedback to management on both successes and challenges for the business
Maximize renewal revenue
Drive on-time or early renewals
Accurately forecast quarterly renewal revenue
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Disclaimer:
Oracle is an Equal Employment Opportunity Employer*. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
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