Think Beyond The Label Jobs

Founded in 1835, State University of New York (SUNY) Brockport is an exceptional regional comprehensive public university that offers high-quality undergraduate and graduate degree programs in the arts, business, education, health, humanities, social sciences, and STEM. The University’s curriculum is grounded in the liberal arts and sciences and emphasizes experiential learning.  

Located only a few miles from Lake Ontario in a quaint “Village on the Erie Canal,” SUNY Brockport is conveniently situated between the cities of Rochester and Buffalo — the fourth and second largest cities in New York State. Inspiring excellence through growth, engagement, and transformation is our mission. Join the inclusive community of dedicated faculty, staff, and students who together are Building a Better Brockport! (https://www2.brockport.edu/about/strategic-plan/)

SUNY Brockport has a strong commitment to equity, diversity, and inclusion. We are committed to creating a diverse environment and are proud to be an affirmative action equal opportunity employer. We welcome individuality and encourage you to utilize your unique talents and bring your skills as we collaboratively strive to build meaningful lives and vibrant communities.  

Job Summary:

This position serves as the lead support staff for Parking and Transportation Services at the Conrad Welcome Center. Provides customer service, data management, accounts receivable, inventory control, ordering, daily reconciliation, and billing. Develops correspondence, tracks data for ancillary programs such as carpool, shuttle, and car sharing. Reporting is upward to the Director and downward to student employees.

Essential Functions:

• Maintains a positive image to ensure a welcomed atmosphere.

• Greets and serves customers, assists with permit issuance, provides basic campus information, and cash drawer duties.

• Prepares and distributes department publications.

• Serves as the back up to front-line staff: cashier, monitors phones; manages multiple email accounts, submits online forms.

• Resolves problems and settles complaints.

• Collects parking fees and fines. Reconciles budget on a daily basis.

• Supports the various ancillary services and programs offered: Eagle Run shuttle, car sharing, and

carpooling.

• Pulls reports, analyzes and troubleshoots for customers

• Prepares customer permit requests, confirms logistics, costs and resources needed, prepares invoices, and

collects payment.

Minimum Qualifications:

Promotion: one year of service in a clerical title allocated to Grade 6 and above; and completion of a two-year traineeship.

Non-competitive: high school diploma or high school equivalency diploma; and two years of experience in administrative support which includes use of office software (e.g., email, word processing),

• Successful completion of the traineeship requires taking eight courses in the following competencies: Professionalism and Self-Management, Verbal and Written Communication, Interpersonal and Customer Relations, and Computer Skills and Technology. It must include instruction in each of the following topics: office organization and management; business writing; customer service; and Microsoft Word basics.

** Certification (e.g., IAAP Certified Administrative Professional), diploma, or associate’s degree in office administration, secretarial science, administrative assistance, paralegal, business technology, or office technology substitutes for two years of experience.

Preferred Qualifications:

• Excellent interpersonal skills and commitment to customer service.

• Has excellent attention to detail.

• Strong organizational skills and ability to work in a busy environment while managing numerous priorities and demands.

• Proficient with various computer software including Microsoft Word, Excel, Power Point and Outlook. Willing to learn new computer skills.

• Able to work with members of diverse college community in a professional manner.

Work Schedule: 37.5 hours/week, M-F; 7:30 am - 3:30 pm

Salary and Benefits:

$46,306

May be benefits eligible; Find out more about benefits at Careers@Brockport! (https://www.brockport.edu/support/human_resources/careers.html) This position is not eligible for visa sponsorship.

Please note, if you have retired from a New York State Public Employee Retirement System (Teachers Retirement System or Employees Retirement System), you may be subject to an earnings limitation. Please familiarize yourself with the rules and regulations when applying for this position.

Application Instructions: Respond to the canvass letter (if applicable). Submit your application, cover letter, resume, and contact information for three professional references via our Employment Opportunities website at jobs.hr.brockport.edu by March 15, 2025

Visit jobs.hr.brockport.edu to complete an application including your cover letter that addresses required and preferred qualifications, resume/CV, and contact information for three professional references.

Background Investigation Statement:

All applicants are subject to a pre-employment background check.

Pre-Employment Drug Testing:

Pre-employment drug test and DOT physical may be required for positions requiring a valid Class A or B CDL driver's license with passenger endorsement.

Non-Discrimination Statement/Equal Employment Opportunity/Affirmative Action Employer:

SUNY Brockport does not discriminate. SUNY Brockport is an Affirmative Action/Equal Opportunity Employer. The University is committed to fostering a diverse community of outstanding faculty, staff, and students, as well as ensuring equal educational opportunity, employment, and access to services, programs, and activities, without regard to an individual’s race, color, national origin, religion, creed, age, disability, sex, gender identity, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim status, or criminal conviction. Employees, students, applicants or other members of the university community (including but not limited to vendors, visitors, and guests) may not be subjected to harassment that is prohibited by law, or treated adversely or retaliated against based upon a protected characteristic.

Diversity Statement:

SUNY Brockport is committed to creating and maintaining an equitable environment that welcomes, values, and supports individuals and communities who affirm human dignity. The University provides opportunities for engagement, learning, growth, and transformation to foster a diverse, equitable, and inclusive institution.

Reasonable Accommodations:

SUNY Brockport provides reasonable accommodation to applicants with disabilities, veterans, or wounded warriors where appropriate. If you need reasonable accommodation for any part of the application and hiring process, please contact the Office of Human Resources or email your request to Tamara Gouger, AVP for Human Resources and ADA Coordinator, at tgouger@brockport.edu. Determinations or requests for reasonable accommodation will be made on a case-by-case basis.

SUNY Brockport is an AA/EEO/ADA employer. The University actively seeks applications from women, veterans, individuals with a disability, members of underrepresented groups or anyone that would enrich the diversity of the University.