Job Information
Fedcap Operations Coordinator (12 Month FTC) in Brighton, United Kingdom
The Role
Reporting to the Partnerships & Performance Manager (PPM) the Operations Coordinator is responsible for delivering day-to-day support to the PPM in the delivery of partner services for specified delivery offices, ensuring strong relationships exist so that partners deliver an exceptional service to our participants according to service level agreements (SLAs) and contract obligations.
Seeking an organised individual who is comfortable working with data, collating reports and spotting trends that also has the confidence to lead and take initiative where necessary.
12 Month Fixed-Term Contract
Location: Regional – West Sussex & Hants predominantly, ideally based in Brighton or Worthing. You will ideally need a driving license and car for flexibility to travel.
Salary: £27,000 + additional benefits (please ask)
Key Responsibilities
Ensure our partnering processes and procedures are in place and reviewed regularly to satisfy contractual obligations, quality requirements, financial controls, and customer delivery standards.
Support Partner and Service Provider budgets safeguarding all contracts are delivered to financial, service, and qualitative standards and timescales.
Influence the buying power of our organisation to reduce costs and get increased value for money from the individual subcontractors to enable a better financial return on expenditure.
Observe and adhere to our customer service standards so that all participants are provided with the same high standard of service that maximises their chances of securing sustainable outcomes.
Participate in meetings and prepare minutes as requested.
Person Specification
Essential:
Ability to embrace our company values which are Kindness, Respect, Integrity, and Innovation!
Demonstrable experience of excellent office administrative and coordination.
A minimal level of intermediate Microsoft office packages and databases.
Subcontracting experience with the ability to support and manage external partners / providers.
Desirable:
Knowledge and experience of the employability sector and local labour market.
Project Coordination experience.
NVQ Level 3 or equivalent in relevant field such as Customer Services or Administration.
Key Competencies:
Problem solving
Data Analytics
Rapport building
Planning and organising
Customer orientation
Quality & compliance
What else can we offer you?
You won’t work on weekends or bank holidays!
A monthly benefits scheme worth £500 with access to over 900 retailers
A cycle to work scheme that is open all year long!
Laptop and mobile phone for every employee!
Employee assistance programme (EAP). A telephone service offering various support services including emotional support, stress helpline amongst others.
The opportunity of an Institute of Employability Professionals (IEP) qualification for all employees
A two-week Induction and training programme
Company annual leave, including a buy/sell scheme
Free life cover!
Pension with a 5% match from Fedcap
Equality, Diversity, and Inclusion
Fedcap Employment is committed to applying equal opportunities at all stages of recruitment and selection, in line with its Equality, Diversity and Inclusion policy in addition to our duty under the Equality Act 2010 to have due regard to the need to eliminate discrimination; to advance equality of opportunity.
Disability confident employer and Access to work
Fedcap is a recognised Disability Confident Leader with commitments to aim to recruit, retain and develop disabled people within the company. We encourage applications from people with disabilities and will offer to support with reasonable adjustments where required.
As a Disability confident employer, we work in partnership with other organisations’ to underpin the governments aspiration to support disabled customers into work. This includes but not limited to making reasonable adjustments and providing specialist equipment to those who need it so they can work in a comfortable working environment.
Veterans and service personnel
Fedcap is positive about employing veterans and service personnel spouses or family members as part of our commitment to upholding principles of the Armed Forces Covenant.
Advert expiry: If you are interested in the position we recommend applying at your earliest convenience. Fedcap reserves the right to withdraw a job advertisement at any time.
INDHP