Job Information
Universal Health Services CUSTOMER CARE SPECIALIST in BRENTWOOD, Tennessee
Responsibilities
UHS National Call Center (a UHS company)
Our mission is to be the leader in evidence-based, integrated treatment for co-occurring mental health and substance use disorders through clinical services, education, and research. Our vision is to be the best at delivering effective, lasting treatment and to provide superb experiences across our continuum of care in all places.
The talented Customer Care Specialist (CSS) is our customers’ friendly first point of contact by answering all incoming calls from assigned channels. This can include hospitals, referral sources, patients, and families. Probing appropriately to qualify the call, and ultimately directing the call to the appropriate party. If the appropriate party is not available, they will utilize the Admissions Coordinator talk track to assist the caller. The CSS will thoroughly and clearly documents each patient’s interaction in MS4 and/or current software used.
Skills:
Ability to remain calm under pressure; can handle frequent change, delays and unexpected events.
Consistently meets and/or exceeds goals.
Must be able to relate well to all kinds of people both inside and outside the organization, using diplomacy, building effective relationships, and able to diffuse high-tension situations.
Strong working knowledge of a variety of computer software applications.
Excellent Customer Service skills.
Benefits we offer:
• UHS offers a challenging and rewarding work environment • Competitive Compensation & Generous Paid Time Off • Excellent Medical, Dental, Vision and Prescription Drug Plans
• 401(K) with company match 6% and discounted stock plan
UHS Who we are:
One of the nation’s largest and most respected providers of hospital and health services, Universal Health Services, Inc. has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $11.6 billion in 2020. In 2021, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; in 2020, ranked #281 on the Fortune 500; and listed #330 in Forbes ranking of U.S.’ Largest Public Companies. Headquartered in King of Prussia, PA, UHS has 89,000 employees and through its subsidiaries operates 26 acute care hospitals, 334 behavioral health facilities, 39 outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located in 38 U.S. states, Washington, D.C., Puerto Rico and the United Kingdom. Career development opportunities across UHS and its 300+locations!
Qualifications
Education: High School Graduate/Equivalent Bachelor’s Degree preferred.
Years of Related Experience:
1-3 years of customer service
*This is a HYBRID ROLE Tuesday-Saturday 2:00pm-10:30pm
Knowledge:
Customer Service experience required. Call Center experience a plus. Experience in the alcohol and drug field or psychiatric treatment field preferred.
EEO Statement:
All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws. We believe that diversity and inclusion among our teammates is critical to our success.
Notice:
At UHS and all subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates with matching skill-set and experience with the best possible career at UHS and our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail etc. If you feel suspicious of a job posting or job-related email, let us know by contacting us at: https://uhs.alertline.com or 1-800-852-3449