Think Beyond The Label Jobs

The Customer Service Center Supervisor will manage the daily operations of the customer service team. This role requires a minimum of three (3) years of experience in a help desk environment as a technician or analyst. Job Responsibilities: Handle overflow and escalated calls Oversee and support the work of customer service agents Ensure high-quality customer service and adherence to company policies Train and mentor new team members Monitor performance and provide feedback to agents Develop and implement process improvements to enhance efficiency Maintain accurate records of customer interactions and resolutions