Job Information
Consolidated Telephone Co Service Assurance Technician in Brainerd, Minnesota
Do you thrive in a fast-paced and changing technology environment? Are you detail-oriented with solid organizational savvy? Consolidated Telephone Company, recently named a Top 200 Workplace by the Star Tribune, is looking for a Billing Specialist to join our dynamic team and contribute to the success of our organization. The primary responsibility of the Service Assurance Technician (SAT) is to respond to customers that are experiencing trouble with voice, data, or video services. Provides escalated repair resolution for the customer. Creates and maintains all trouble record information based on customer reports. Generation of internal and external reporting to monitor trouble tickets. Assist CTC customers with after-hours repair calls; evaluate the trouble and dispatch appropriate on-call personnel. CTC offers a comprehensive compensation package with excellent benefits including health, vision, dental, 401(k), paid vacation and holidays. Pre-employment drug testing is required. CTC is an equal opportunity provider and employer. If you are interested in joining the CTC team, please submit your resume by following this link no later than May 24, 2024: https://goctc.bamboohr.com/careers/33?source=aWQ9MjQ%3D With a 70-year history in the Brainerd Lakes area and surrounding communities, CTC is a competitive telecommunications company located in Brainerd, Minnesota, providing telephone, internet and TV services to residents and businesses. CTC is known for providing exceptional service and technology solutions to its members while maintaining a reputation as one of the best employers in the area.