Job Information
Nestle Consumer Engagement Services - Social Media Specialist - French Speaker in Braga, Portugal
Position Snapshot
Location: Braga/Lisbon (Portugal)
Company: Nestlé Business Services (NBS)
Full-time/Hybrid mode
Fluent in English
About us
Nestlé Business Services (NBS) is at the heart of the Nestlé Group . We provide Supply Chain, Financial, HR, Digital & Social Media, CRM and Consumer Engagement services to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about digital innovation and driving continuous improvement processes with colleagues across the world.
We are looking for talents who are eager to learn, team player, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment.
*If this describes you and you are looking to join a business where you can really add value, it is time to consider joining NBS! *
At Nestlé Business Services (NBS), diversity and inclusion are core values. If you have any special needs, count on us to adapt your position.
Position Summary
This position will have an important role as the voice of the brand inside CES (Consumer Engagement Services), fostering meaningful relationships with our online community while ensuring communication with the consumer is aligned with the defined brand values and policies.
A day in the life of...
Implements strategies defined by the Brand and proactively engages with consumers, addressing their concerns and questions in a timely and helpful manner
Fosters a sense of community and engagement among the target audience based on the guidelines defined by the Brand
Proactively collaborates with brands and internal stakeholders
Drives continuous improvement
Shows rigor in the way of working, managing data, considering brand constraints and French legislation (training will be proposed)
Actively listens to customer feedback, identifying pain points, and implementing improvements based on consumer insights, to enhance the consumer experience
Analyzes consumer sentiment and trends, staying up-to-date with industry developments and competitor activities, and provides recommendations for adapting strategies to meet evolving consumer expectations
Provide reports to stakeholders and suggests strategies optimization based on data
What will make you successful
French speaker
Knowledge on English and or Portuguese
2–5 years of experience in community management, social media marketing, or content creation
Experience in customer/consumer care is a plus
Bachelor’s degree in Marketing, Communications, Nutrition, or related fields
Strong understanding of infant nutrition, parenting trends, and health regulations related to baby food products
Ability to create engaging, empathetic, and brand-aligned content tailored to parents and caregivers
Familiarity with community management tools and methodologies
Proficient in analysing engagement metrics and performance insights
Attention to details, flexible and willing to learn new ways of work and technologies
Experience managing collaborations with stakeholders and excellent communication skills
What we offer
Here at NBS we care about our Talents and we continuously work to have our teams engaged and our people achieving their best professional performance, without forgetting personal development and work-life balance. Joining us will bring you:
Development of expertise in Nestlé’s Shared Services Business
Immersion in a culturally diverse team
Local and international exposure
Flexible working environment
Engagement and wellbeing activities
Competitive salary and annual bonus according to your performance
Meal allowance card
Flex Benefits - at NBS you can choose what benefits are more suitable for you
Make part of the Nestlé Club and get discount in several partners
Free coffee (and good coffee) at the office
Shop with special discounts for employees
Company equipment according to professional needs
Medical support available at the office (in Lisbon)
E-learning courses and training program to get you where you aim to be
Career progression and possibilities for international career