Job Information
Montana State University Computer Support Specialist II in Bozeman, Montana
Position Details
Position Information
Announcement Number STAFF - VA - 24377
For questions regarding this position, please contact:
Joshua Turner Director of User Services University Information Technology, joshua.turner2@montana.edu, 406-994-2898
Classification Title Computer Supp Spec II
Working Title Computer Support Specialist II
Brief Position Overview
The full-time Computer Support Specialist will provide IT support to the University Police Department ( UPD ), including but not limited to, Parking Services, Emergency Management, and Montana State University.
Position Number 4M0282
Department UIT USG Desktop Support
Division VP for Information Technology
Appointment Type Classified
Contract Term Fiscal Year
Semester
If other, specify From date
If other, specify End date
FLSA Non-Exempt
Union Affiliation FOCUS-MFPE
FTE 1.0
Benefits Eligible Eligible
Salary Salary starts at $47,898 annually, commensurate with experience, education, and qualifications
Contract Type Classified Salary
If other, please specify
Recruitment Type Open
Position Details
General Statement
As a full-time User Services IT Support Technician at University Information Technology, this position offers advanced technical support to the University Police Department and the broader Montana State University community, including staff, students, and faculty of varying technical expertise. Establishing and nurturing partnerships with customers is a key aspect of this role, requiring a commitment to delivering exceptional customer service, expertise, and professionalism.
Duties and Responsibilities
Lead by example to maintain a customer-friendly atmosphere and provide proactive IT support for a great MSU experience.
Conduct troubleshooting and problem-solving for software, hardware, and network issues for University Police Department users and/or the MSU community.
Act as a liaison between UIT Security, Networking, and System Administrators teams at MSU , Gallatin County, and the City of Bozeman.
Provide routine support, maintenance, and testing for technology systems to ensure their proper upkeep.
Monitor IT support channels and ticket queues to ensure timely service on existing and new requests.
Communicate with constituents of varying technical knowledge levels and promote campus-wide security best practices.
Serve as a primary point of contact for UPD -specific IT vendors and manage any implementation of new services or updates to existing services within UPD .
Serve as a primary point of contact for all UPD -specific IT vendors, coordinating with command staff and other MSU staff as needed.
Research, interpret, and update technical documentation, including project documentation and user instructions.
Provide instruction and training to users of services and technologies.
Image, deploy, and maintain computers, workstations, and related equipment.
Stay updated on technology, security, laws, regulations, and standards.
Identify successes, risks, challenges, and form contingency plans.
Design, create, and manage workflows related to MSU policies and processes.
Support a collaborative team environment where members are empowered to voice concerns.
Develop and deliver formal presentations or reports to stakeholders.
Assist and support the Embedded IT team as needed.
Perform miscellaneous job-related duties as assigned.
Required Qualifications – Experience, Education, Knowledge & Skills
Proven IT support expertise in managing complex networked environments or equivalent relevant education and experience.
Experience deploying and supporting various systems utilized by the University Police Department, including in-car computer systems, video systems, body-worn cameras, mobile device configurations, software such as Zuercher and Panasonic Arbitrator, UHF trunked and encrypted radios, Asset Panda, lockboxes, Swift Justice, secured broadband connections, Milestone campus security camera systems, T2 Parking Systems, License Plate Reader technology integrations, teleconferencing hardware and software, drone software, and more.
Proficiency in desktop, laptop, and mobile device support across Windows and Apple operating systems, including applications and their integration with associated host systems like Microsoft Active Directory and Office 365, as well as other cloud and local resources and services, client/server applications, printing support and teleconferencing.
Skilled in networked environments, encompassing cloud services, file sharing, e-mail configuration, wireless connectivity, and client-side IP configuration.
Track record of delivering consistent, positive customer service via phone, tickets, and in-person interactions, including remote IT support sessions, adherence to best practices and policies, catering to a diverse customer base.
Aptitude in intuitively and analytically diagnosing and resolving problems, with a focus on process improvement and collaboration within cross-functional teams.
Preferred Qualifications – Experience, Education, Knowledge & Skills
Training or certifications in ITSM / ITIL best practices from a recognized authority.
Law enforcement IT certification or equivalent training from a recognized authority.
Experience in creating and deploying Operating System images using Microsoft Deployment Toolkit.
Proficiency in managing endpoints with an endpoint management tool, preferably Ivanti (LANDesk) or SCCM .
Experience in Higher Education and/or Enterprise IT environments.
The Successful Candidate Will
Maintain flexibility to accommodate University Police operational needs within a 1st shift schedule.
Collaborate effectively with University IT colleagues in a team environment.
Adhere to detailed procedures and meticulously document steps.
Communicate IT practices clearly and effectively to diverse audiences, both verbally and in writing.
Employ intuitive and analytical thinking to troubleshoot and resolve issues.
Exhibit strong interpersonal skills.
Represent the department and university professionally and courteously.
Position Special Requirements/Additional Information
Must have a valid driver’s license and a good driving record.
Must be able to successfully complete a comprehensive background investigation completed by UPD and be granted a Level III security clearance for CJIS compliance.
This job description should not be construed as an exhaustive statement of duties, responsibilities or requirements, but a general description of the job. Nothing contained herein restricts Montana State University’s rights to assign or reassign duties and responsibilities to this job at any time.
This position is not eligible for sponsorship.
Physical Demands
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations. The requirements listed above are representative of the knowledge, skill, and/or ability required.
This position has supervisory duties? No
Posting Detail Information
Number of Vacancies 1
Desired Start Date Upon a successful search
Position End Date (if temporary)
Open Date
Close Date
Applications will be:
Screening of applications will begin on June 21, 2024; however, applications will continue to be accepted until an adequate applicant pool has been established.
Special Instructions
Diversity Statement
Montana State University values diverse perspectives and is committed to continually supporting, promoting and building an inclusive and culturally diverse campus environment. MSU recognizes the importance of work-life integration and strives to be responsive to the needs of dual career couples.
In compliance with the Montana Veteran’s Employment Preference Act, MSU provides preference in employment to veterans, disabled veterans, and certain eligible relatives of veterans. To claim veteran’s preference please complete the veteran’s preference information located in the Demographics section of your profile.
MSU’s Non-Discrimination Policy and Discrimination Grievance Procedures can be located on the MSU Website: https://www.montana.edu/hr/recruitment/dualcareer.html