Job Information
Sutherland Global Services Customer Care Representative, Remote in Boston, Massachusetts
Are you a self-motivated and team-oriented individual ready to take on a new role within an exciting company? Do you deal with customers and colleagues with the same amount of positive energy and excitement? Can you be productive working from home while effectively multi-tasking on a variety of projects and assignments?
Choose Us.
Sutherland is seeking Customer Service Reps to deliver exceptional service and solutions to customers of our customers through inbound calls and chat. You will get to work with leading technologies and systems while having a dedicated team of leaders and peers to support you. Our hours of operation are Monday-Friday, 7A-7P EST.
What we offer:
Competitive hourly rate of $15/hour
Medical, dental and vision benefits
Paid training & PTO
Advancement opportunities – 80% of our frontline leaders have been promoted from within
Monthly rewards & recognition programs
Employee Discounts
Health and Wellness programs including a personal trainer dedicated to Sutherland
Ability to handle customer calls of varying types (i.e. service requests, billing questions, energy conservation advice, etc.) effectively and efficiently
Strong communication and active listening skills, as well as the ability to leverage probing questions to resolve issues
Strong attention to detail and the ability to effectively multitask
High school diploma or GED; an Associate's degree is a plus.
Know your way around a PC with strong keyboard skills and basic MS Office knowledge.
Requirements to work from home:
Excellent Internet connectivity:
Internet access speeds of 2 Mbps upload and 10 Mbps download – the faster the better!
Hardwired internet connection; wireless and/or satellite Internet Service Providers are not compatible with our systems.
A quiet and distraction-free, secure place to work.
IMPORTANT NOTE: This job is open only to residents of the United States, and you must be authorized to work in the US in order to be considered for employment.
About Us
Sutherland, recently re-certified as a Great Place to Work, is a digital transformation company, making digital processes feel more human for the customers that we serve. We have been helping customers globally, across industries from financial services to healthcare, entertainment to retail, insurance to gaming, and everything in between, provide exceptional experiences for their customers for over 35 years.
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