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Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

Optum, part of UnitedHealth Group (NYSE: UNH), is a leading information, technology-enabled health services, and software business dedicated to helping make the health system work better for everyone. We work with governments, employers, partners, and providers to care for over 146 million people and share a vision of a value-based system of care that provides compassionate and equitable care. With more than 190,000 people worldwide, Optum delivers intelligent, integrated solutions that help to modernize the health system and improve overall population health.

At OptumInsight (OI), we champion continuous innovation to provide software, network, and data analytics, technology-enabled services, advisory, and revenue cycle management offerings to help make health care work better for everyone.

UnitedHealthcare offers a full range of health benefits, enabling affordable coverage, simplifying the health care experience and delivering access to high quality care. Our mission calls us, our values guide us, and our diverse culture connects us as we seek to improve care for the consumers we are privileged to serve and their communities.

The Payer Market Account Manager is the key relationship owner and point of contact for an assigned portfolio of Payer clients. The account manager is charged with developing and executing on strategic account plans to achieve above market growth in delivering Payer solutions to our customers. The account manager is accountable for the profitable growth and deployment of the overall Payer portfolio within the client relationships working directly with customers and internal and external partners to deliver on customer commitments. Where appropriate, the account manager will work with team members across Optum Insight, Optum Health, Optum RX and UHC to align on customer plans and priorities.

The account manager is accountable for driving growth within the assigned accounts contributing to the regional and market P&Ls. You will engage the matrixed teams in support of account objectives for revenue, earnings, growth and client satisfaction. This includes engaging with the sales teams, operations, product, and technology teams, as well as other groups at the Optum level required to deliver upon our aggressive growth and innovation objectives.

Attainment of these business objectives will be achieved through leadership competencies and practices including operational excellence, being the voice of the market, the ability to scale the business, lead in a matrix environment and drive growth by collaborating across other divisions within UnitedHealth Group. The successful candidate must be passionate about client excellence and delivery and discovering new business opportunities. This leader must be exceptional at working in a fast-paced environment and display stellar executive presence with C-Suite executives.

This role requires an individual who understands how to get things done at Optum through influence by leveraging extensive interpersonal and collaboration skills. The account manager will have solid critical thinking skills, demonstrated success in driving complex growth and account plan strategies, outstanding cross-group organizational skills and agility, and highly effective communication skills (verbal and written).

You’ll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.

Primary Responsibilities:

• Build, nurture and grow intimate, consultative relationships with Payer clients to understand the client’s strategy and business needs. Constantly assesses the value that Optum solutions are delivering

• Influence team members across the matrix to develop approaches that increase the value we provide and increase the impact Optum has on the client’s business

• Create value stories consistent with the clients’ strategies. Present value of Optum solutions to various levels within the client, including executives, decision makers and key influencers. This may include on-site or virtual meetings

• Ensure service and delivery commitments to client are met. Coordinating and influencing service delivery and effective operational interface between clients and Optum teams related to Payer solutions. Work with Optum teams to drive resolution to performance opportunities and issues

• Negotiate renewals, contractual agreements, statements of work, and performance guarantees - Serve as liaison with contracting / legal / finance

• Ensure the realization of expected client savings and Optum revenue growth goals through performance management, contract renewals, and identification / advancement of upsell opportunities in partnership with sales

• Develop and present reporting of savings achievements, opportunities, and service level agreements, in partnership with operations and enablement teams

• Responsible for business process management of timely updates to CRM System (SF.com), including but not limited to client planning, opportunity management, contact management, current solution footprint, etc

• Operate with a sense of urgency to focus the organization on maximizing the client experience. Acts quickly to seize opportunities for innovation and new ways to benefit clients

• Work effectively in a matrix environment and build relationships internally as well as externally. Drive action and results while maintaining a healthy and productive work environment

• Driving outcomes with internal matrix business stakeholders across Optum to ensure customer centricity, high NPS scores and renewal rates, delivery against customer needs and expectations, profitable growth, and representation for the voice of the customer in our current and future products and technologies

• Influencing external customers at the VP & C-Suite level as a trusted executive partner

• Delivering exceptional customer Net Promotor Score (NPS) results

• Foster a success-oriented, accountable environment within the company

• Effectively represent Our United Culture and demonstrates UHG values internally and externally

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 7+ years of progressive experience and leadership roles in the Health Care or Financial industries with a proven record of leading growth programs and delivering measurable results

• 5+ years in managed services, including delivery and operation

• Experience in driving deep, productive relationships with senior client executives

• History of leading, influencing and managing indirect, matrixed teams with successful people and team leadership experience - motivating, mentoring, and developing talent

• Track record of success driving client success across highly complex and matrixed organizations

• Demonstrated track record of active collaboration, engagement, and strategy development of key growth opportunities

• Demonstrated success building and evolving relationships with C-suite and matrixed stakeholders (internal)

• Proven solid strategic planning, analytics, and problem-solving skills

• Proven ability to analyze complex market opportunities and develop creative solutions to a wide variety of unique market problems

• Proven excellent oral and written communication skills and ability to build credibility and gain the respect and confidence of clients and internal partners

• Willing and able to travel 50% of the time on a sustained basis

Preferred Qualifications:

• Experience supporting Optum Markets (Payers, Employers, Providers, Federal/State government, Emerging Markets)

• Experience working across UHG, Optum and/or UHC lines of businesses

• Direct experience working with product and technology teams

• Proficient skills and knowledge of servant leadership, resilience, resourcefulness, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency

• Proven application of change management methodologies

Leadership Competencies:

• Strategic thinker, capable of providing clear, balanced advice/counsel on a broad range of complex management, product and go to market issues

• Thrives and quickly adapts to change, leading others through change in a dynamic, fast-paced industry and work environment

• Results-oriented style with a high degree of analytical ability and proven critical thinking skills

• Demonstrated ability to influence executive leadership on complex business topics

• Maintain confidentiality and discretion (situational awareness, high emotional intelligence)

• Have a large capacity for work and able to juggle multiple issues/items while maintaining thoughtful consideration with each of those issues/items, delegate work to appropriate staff where necessary

• Effectively builds solid relationships and partnerships within and outside of the company

• Ability to communicate effectively at all levels of the organization. Have ability to foster a cooperative work environment and deal proactively and productively with conflict

• Ability to influence a senior leadership team, build consensus, and rally members to achieve results

• Engaged with the broader organization and able to gain insights through relationships with front-line and mid-level personnel

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter Policy

California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Rhode Island, Washington, Washington, D.C. Residents Only: The salary range for this role is $70,000 to $155,000 annually. Role is also eligible to receive bonuses based on sales performance. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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