Think Beyond The Label Jobs

Job Title: Customer Service Specialist II Position Overview: We are seeking a dedicated and organized Customer Service Specialist II to support the operations of an organization. In this role, you will assist the team, perform essential clerical tasks, and help ensure that program functions run smoothly and efficiently. Key Responsibilities: * Train & Support: Guide and assist in training new Customer Service Specialists to ensure team success. * Client Care: Assess client needs and collaborate with Family Development Specialists and Case Managers to ensure clients receive the best possible care. * Program Coordination: Work with the Professional Development team to manage classroom capacity and program enrollment. * Intake & Record Management: Assist with intake procedures and ensure the accuracy of electronic health records. * Client Interaction: Manage walk-ins and phone inquiries, providing resources and referrals for available services. * Scheduling & Communication: Schedule client appointments and ensure they are well-prepared for their visits. Route calls and assist with administrative tasks such as correspondence preparation and ordering supplies. * Administrative Support: Ensure clients sign in at the front desk, manage incoming/outgoing mail, deliveries, and filing systems. * File Management & Timekeeping: Collect and process timesheets, maintain secure client files, and assist with general office tasks. Additional Responsibilities: * Set up meeting rooms, manage meeting agendas, and assist with billing or quality improvement tasks. * Other duties as assigned by the supervisor. Required Qualifications: * Strong proficiency in grammar and editing for business communication. * Typing speed of 40 words per minute and basic familiarity with office software. * In-depth understanding of filing systems and maintaining client records. If you're looking for a rewarding position in a fast-paced, community-oriented environment, this opportunity is for you! Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply. California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/ Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records. Company Profile: Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement. Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beac Apply here: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjM2NTMzLjEwNTA4QGJlYWNvbmhpbGxjb21wLmFwbGl0cmFrLmNvbQ