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Job Description Summary

Customer Solutions Specialists manages fulfillment and escalation communication of service parts for South Region, sets up process and handles order fulfillment from South Asia based customers. Customer groups consist of domestic field engineers and regional service technical teams. A successful candidate demonstrates evidence of commitment to customer satisfaction, driving continuous improvement, compliance with laws, and an understanding of fulfillment. This role will lead major regional part fulfillment initiatives. The successful individual will develop, monitor and communicate performance priorities and continuously drive process improvements within and outside of Global Service Parts Operations (GSPO).

GE HealthCare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.

Job Description

Job Descriptio n

Customer Solutions Specialists manages fulfillment and escalation communication of service parts for South Region, sets up process and handles order fulfillment from South Asia based customers. Customer groups consist of domestic field engineers and regional service technical teams. A successful candidate demonstrates evidence of commitment to customer satisfaction, driving continuous improvement, compliance with laws, and an understanding of fulfillment. This role will lead major regional part fulfillment initiatives. The successful individual will develop, monitor and communicate performance priorities and continuously drive process improvements within and outside of Global Service Parts Operations (GSPO).

Roles and Responsibilities

• Escalation Leader: Drive quick, accurate and effective resolution to customer issues.

• Understand, evaluate and effectively handle the customer temperature in a highly escalated environment.

• Act as a primary point of contact for South Asia fulfillment from global customer order management issues.

• Provide follow up reports on back orders and act as a conduit from the South Asia service team into GSPO.

• Customer solutions specialists to effectively respond to escalations. Maintain, enhance, and drive improvement of South Asia customer service metrics like back-order volume, ship complete on time and order to delivery cycle time.

• Proactively work with customer support, repair, logistics, and planning / buying teams to contribute and exceed all established priorities.

• Drive backorder fulfillment local solution by working with South Asia local team and service technical team.

• Drive the stake holders performance through cross training, process improvement, and Lean.

• Drive a culture of performance with cost containment and revenue growth in line with overall company goals.

• Participate in South Asia service meetings to develop a strong functional link and establish a GSPO presence within Asia service team.

• Analytics Skill towards to Management requirements

• Any ERP exposure of Oracle /SAP/ Seibel

• Our goal is to become more proactive… mitigate/ highlight any short falls before they occur. But we still need to be able to be very reactive when necessary.

• Good communication (Vocal & Email)

Required Qualifications :

Bachelor’s Degree or High School Diploma/GED and 2-5 years' experience working in a healthcare industry with a minimum of 3 years' experience in customer-facing role. Experience managing direct report. Demonstrated strong commitment to customer satisfaction & quality service with a sense of urgency. Boundaryless leader with ability to influence a wide variety of stakeholders. Effective oral and written communication skills.

Desired Characteristics

Good at forging strong peer relationships. Ability to lead and influence areas of the organization that are not part of your direct control. High energy self-starter, ability to achieve results with minimal supervision.

Inclusion and Diversity

GE HealthCare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership – always with unyielding integrity.

Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.

Disclaimer: GE HealthCare will never ask for payment to process documents, refer you to a third party to process applications or visas, or ask you to pay costs. Never send money to anyone suggesting they can provide employment with GE HealthCare. If you suspect you have received a fraudulent call , please fill out the form below: https://www.ge.com/careers/fraud

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Additional Information

Relocation Assistance Provided: No