Job Information
Publicis Groupe Associate Client Services Analyst/ Client Operations Coordinator in Bengaluru, India
Overview
About Business Unit:
From helping to invent the affiliate industry to leading performance marketing, the CJ Team has earned a reputation for maintaining the largest and most reliable partnership-based platform.
We are the platform of choice for driving profitable growth for over 3,800 global brands - across industries like retail, travel, finance, and network & home services. Our technology powers a vast partnership ecosystem where over 167K publishers and brands engage with billions of consumers worldwide. The CJ India team connects global brands and publishers to drive scalable growth. Passionate about delivering sustainable outcomes, we focus on providing meaningful solutions to real-world needs.
Why we are looking for you:
As an Operations Coordinator, you’ll be at the front line of client support, ensuring smooth operational processes and delivering outstanding service. This entry-level role is perfect for someone energetic and eager to learn the ins and outs of Affiliate Program operations.
Click here to view how Epsilon transforms marketing with 1 View, 1 Vision and 1 Voice. (https://www.youtube.com/watch?v=xpjtfpntuv8&t=1s)
Responsibilities
What you will do:
Frontline Support: Provide exceptional client support, addressing inquiries and resolving issues swiftly and effectively through various support channels.
Process Assistant: Assist in managing key operational processes, ensuring tasks are completed efficiently and accurately.
Campaign Assistant: Support digital and affiliate marketing campaign execution with asset management and coordination.
Communication Liaison: Maintain open and effective communication with clients, understanding their needs and ensuring satisfaction.
Documentation Contributor: Help in creating and updating client support documentation to enhance team resources and client experience.
Qualifications
Bachelor’s Degree or equivalent work experience.
Excellent customer service skills, ideally with 1 year of experience in a client-facing role.
Experience in digital marketing domain is preferred.
Basic knowledge of affiliate marketing.
Proficiency with Microsoft Office (Excel, Word, and PowerPoint).
Strong organizational skills and attention to detail.
Ability to multi-task, prioritize, and manage time efficiently in a dynamic environment.
Eager to learn and develop in a fast-paced environment with the ability to adapt quickly.
Additional Information
Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we’ve provided marketers from the world’s leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels.
Epsilon’s comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world.
Epsilon has a core set of 5 values that define our culture and guide us to create value for our clients, our people and consumers. We are seeking candidates that align with our company values, demonstrate them and make them meaningful in their day-to-day work:
Act with integrity. We are transparent and have the courage to do the right thing.
Work together to win together. We believe collaboration is the catalyst that unlocks our full potential.
Innovate with purpose. We shape the market with big ideas that drive big outcomes.
Respect all voices. We embrace differences and foster a culture of connection and belonging.
Empower with accountability. We trust each other to own and deliver on common goals.
Because You Matter
YOUniverse. A work-world with you at the heart of it!
At Epsilon, we believe people make the place. And everything we do is designed with you in mind. That’s why our work-world, aptly named ‘YOUniverse’ is focused on creating a nurturing environment that elevates your growth, wellbeing and work-life harmony. So, come be part of a people-centric workspace where care for you is at the core of all we do.
Take a trip to YOUniverse and explore our unique benefits, here (https://www.epsilon.com/apac/youniverse)
Epsilon is an Equal Opportunity Employer.
Epsilon is committed to promoting diversity, inclusion, and equal employment opportunities by using reasonable efforts to attract, recruit, engage and retain qualified individuals of all ethnicities and backgrounds, including, but not limited to, women, people of color, LGBTQ individuals, people with disabilities and any other underrepresented groups, traits or characteristics.