Think Beyond The Label Jobs

Field Service Representative

Job Category: Engineering and Technical Support

Time Type: Full time

Minimum Clearance Required to Start: None

Employee Type: Regular

Percentage of Travel Required: Up to 50%

Type of Travel: Local

CACI is seeking a talented Field Service Representative to join Ascent Vision Technologies (AVT) in Belgrade, MT. AVT is a fast-growing technology company that is a global leader in counter unmanned aerial systems (CUAS), high-tech camera systems, and software development. AVT manufactures best-in-class gyro-stabilized EO/IR gimbal systems designed for a wide variety of ground, maritime, and aerial-based applications. We specialize in fully integrated solutions for intelligence, surveillance and reconnaissance, and counter drone operations for the defense and aerospace industry. Our pioneering systems are supporting airborne, ground and maritime missions around the world.

The Field Service Representative will work closely with the AVT Engineering, Integrated Systems, Sales & Business Development, and Production Teams to support all customer and product support. Additionally, this individual will work with various other departments and stakeholders to support remote and on-site demonstrations, installations, and system maintenance.

What You’ll Get to Do:

• Plan and execute customer trainings, demonstrations, installations, and support AVT events domestically & internationally.

• Manage incoming customer inquiries relating to functionality, serviceability, and sustainability of deployed products.

• Assist in strategic sustainment planning for deployed products on both the component level and system level.

• Coordinate training, operator guides, quick start guides, troubleshooting guides and updated video content for deployed systems and customers.

• Provide timely and accurate responses to internal and external requests for information and NLT 24-hour responses to customer RFIs during the work week and immediately following the weekend.

• Maintain diligent mobile phone, text, and email communication with internal company chain of command. During high priority activities, the FSR will need to be on-call 24 hours to address urgent needs. An on-call rotation will be established as the FSR team grows.

• Learn the technical aspects of the gimbal systems, integrated CUAS systems, core components, and data communication systems.

• Learn about customer expectations, uses cases and operational environments and constraints that AVT products are deployed in.

• Conduct follow-up with key members of the customer purchasing and decision-making teams.

• Provide daily reports, incident reports and pre and post event reports as required by customer deliverables and/or AVT management.

• Monitor new and emerging threats to increase capability of fielded systems and communicate new requirements to AVT and its integrated system’s component suppliers.

You’ll Bring These Qualifications:

• AS degree in a relevant field with a minimum of 3 years of experience in customer support and United States Government program experience or a BS Degree in a relevant field

• Superb Analytical and problem-solving skills including technical proficiency and familiarity with engineered systems with customer field use applications

• Ability to manage multiple priorities and demands in a professional and calm manner with demonstrated strong written and oral communication skills

• Excellent multitasking skills and the ability to handle and manage multiple data streams

• Must be flexible and adaptable to growth and continually evolving requirements

• Ability to provide accurate and timely information

• Ability to work effectively in a team environment

• Must be able to lift 80lbs occasional to frequent basis

• There is no clearance requirement to begin employment. As a requirement of continued employment you will be required to obtain Secret clearance.

• Ability to obtain the FAA Part 107 license as a Certified Remote Pilot

These Qualifications Would be Nice to Have:

• Bachelor's degree in engineering or related field.

• Active Secret clearance

• Thorough understanding of product lifecycle sustainment and support

• FAA Part 107 Remote Pilot Certificate

• Experience with hands-on maintenance, troubleshooting and support of complex electro-optical systems, radars, electronic warfare systems, C2 software, electronical power distribution systems and cabling.

• Experience in CUAS or other DoD related industry

What We Can Offer You:

• We’ve been named a Best Place to Work by the Washington Post.

• Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.

• We offer competitive benefits and learning and development opportunities.

• We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.

• For over 60 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.

Company Overview:

CACI is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.

Pay Range : There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits. Learn more here (https://careers.caci.com/global/en/employee-benefits)

The proposed salary range for this position is:

$53,200 - $111,600