Job Information
Expeditors Lead Agent - Transcon, Customer Service in Bayan Lepas, Malaysia
“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder
As a Fortune 500 company, Expeditors employs more than 15,000 trained professionals in a worldwide network of over 300 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order management, warehousing, distribution and customized logistics solutions. Expeditors is headquartered in Seattle, Washington.
Major Duties and Responsibilities
Ensure smooth and timely freight process flow.
Coordinate and negotiate rates with our contracted vendors in procuring space and services.
Ensure accurate and timely client and vendors billing.
Ensure accurate and timely data entry into our operating system.
Interact with our customers in arranging their shipments, meeting customer service standards.
Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer policies / requirements.
Understand department process flow, constantly looking for areas of improved efficiency.
Ensure all customers standard operating procedures are followed as per the SOP.
Work with the team on meeting KPI standards, as per the company’s procedures.
Monitor shipment reports to ensure total customer satisfaction
Support the supervisor in the following areas:
Daily review operational reports and work with team on updating event codes
Audit files and work with the team on meeting operating process standards
Build and maintaining strong relationships with vendors and customers.
Evaluate vendors at defined intervals per company policy, focusing on areas of possible improvements with corrective action plans where needed.
2 years of industry specific qualification
Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
Pro-active, strong organizational skills
Good computer skills (Excel, Word)
Fluent in English
Expeditors offers excellent benefits:
Employee Stock Purchase Plan
Training and Personnel Development Program
All your information will be kept confidential according to EEO guidelines.