Job Information
Lumen Senior Lead Business Operations Manager in Baton Rouge, Louisiana
About Lumen
Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.
We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.
The Role
As a Sr Lead Business Operations Manager, you will work in a dynamic environment, collaborating with AI Governance and AI project teams across various domains and geographic contexts to identify and mitigate AI governance risks. Your experience and passion for AI governance will be essential in continuously improving our program. You will support the testing and evaluation of AI systems, coordinate with stakeholders across the organization, and contribute to thought leadership.
Location
This position is work from home within the US.
The Main Responsibilities
Coordinate the strategy, planning and successful completion of AI governance business processes. Create, maintain and update the AI governance program content, structure, policies and processes.
Coordinate with Internal Audit team and external audit team on AI governance and annual program improvement opportunities
Assist AI governance partners in operationalizing AI governance initiatives by managing the AI Review Process, AI governance workflow, and coordinating with group representatives to navigate AI governance complexities.
Administer AI governance tools, create workflows, automate solutions, and develop new solutions to integrate with other tools to enhance synergy.
Collaborate with program managers from other teams to provide updates on AI governance processes, assist in managing the AI governance lifecycle, and promote AI governance processes.
Work with data scientists in the AI governance team on ethical AI assessment tools, responsible AI tools, MLOps, and LLMOps technical frameworks. Communicate these technical frameworks and tools to the business partner team. Contribute to Responsible AI thought leadership, technical tutorials, and tool development.
Manage the Risk Management process to identify and mitigate risks for the AI governance team, ensuring alignment with team strategy and processes, and collaborate with AI governance strategists to ensure accurate communication of the team’s message.
Provide support to AI project owners throughout the AI lifecycle from an AI governance perspective, ensuring adherence to AI governance principles and guidelines.
Thoroughly document all AI governance processes, decisions, and methodologies to ensure transparency, repeatability, and continuous improvement. Maintain comprehensive records for audits, compliance checks, and training purposes.
Improve AI governance training and awareness program.
Coordinate the update and approvals for AI Policies
Manage and complete special projects assigned
Perform other duties as assigned
What We Look For in a Candidate
Bachelor's or master’s degree in information systems management, Information Technology Management, Computer Science, Data Science, or Risk Management.
12 years of experience in business operations within the AI domain, including direct involvement with AI product teams.
Strong understanding of the AI lifecycle and governance principles.
Exceptional problem-solving abilities and skills in identifying and mitigating risks in business contexts.
Proficiency in administering and automating AI governance tools.
Familiarity with machine learning techniques, methodologies, and the AI lifecycle, as well as common technologies such as generative AI.
Excellent written and verbal communication skills suited for both technical and non-technical audiences.
Ability to collaborate with cross-functional teams and manage multiple stakeholders effectively.
Proficiency with Microsoft Office tools such as Excel, Word, and PowerPoint.
Willingness to learn and take initiative in technical areas related to AI governance.
Compensation
This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.
Location Based Pay Ranges:
$103,711 - $138,281 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY.
$108,896 - $145,195 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI.
$114,082 - $152,109 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA.
#LI-ZM1
Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.
Learn more about Lumen's:
Benefits (https://jobs.lumen.com/global/en/benefits-statement)
Bonus Structure
Requisition #: 337247
Background Screening
If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/global/en/faq) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Equal Employment Opportunities
We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.
Disclaimer
The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.
Application Deadline
03/17/2025