Job Information
Vontier EV Customer Support Supervisor in Basildon, United Kingdom
To enhance and improve the effectiveness of the e-Mobility support within the Aftermarket function by driving better cooperation, coordination and constant monitoring of both product and overall aftermarket performance. The drive for continuous improvement in Aftermarket will be instrumental to the success and trajectory of this strategic growth area.
The candidate will need to work closely across all teams within the Aftermarket function, Charge Point Operators (CPOs) and Original Equipment Manufacturers (OEMs) to ensure GVR provides best-in-class service for the e-Mobility sector.
This hands on role will also supervise the Help Desk technical support team ensuring resources are deployed effectively to resolve customer onsite issues through remote based diagnostic technical support to enable forecourt sites to remain operational.
· Background in managing operations with people management experience
· Customer focused individual, with experience of managing demanding customers in a service environment.
· Clear and concise communication skills.
· Previous experience in operating in matrix operational structures
· Understanding of the requirements of the industry, coupled with some knowledge of e-Mobility, particularly from a technical/electrical or mechanical operational and health and safety perspective.
· Knowledge of IT systems/portals and have a naturally technical aptitude.
· Ability to work under pressure, demonstrating adaptability and flexibility to change in order to support the team/business
· Structured, organised and self driven
· Willingness to travel/office based/field based as required.
· Data driven individual, who manages situations through facts and KPIs and is able to produce and drive effective action plans and countermeasures.
· Able to gather and analyse data, own and resolve problematic situations related to operational performance.
· Team Player, who works effectively with superiors, peers and team to achieve performance standards require
· Good working knowledge of MS Office suite of products specifically excel.
The world depends on Gilbarco Veeder-Root products to stay moving. We are the worldwide technology leader for retail and commercial fueling operations. We continue to evolve as smart cities, urbanization, electrification of vehicles, and advanced vehicle diagnostics drive the industry forward. Offering the broadest range of innovative, integrated solutions in the industry, Gilbarco Veeder-Root has delivered value, built extraordinary teams, and earned customer trust for more than 150 years. To learn more about us visit: www.gilbarco.com .
Vontier (NYSE: VNT) is a global industrial technology company uniting critical mobility and multi-energy technologies and solutions to meet the needs of a rapidly evolving, more connected mobility ecosystem. Leveraging leading market positions, decades of domain expertise and unparalleled portfolio breadth, Vontier enables the way the world moves – delivering smart, safe, and sustainable solutions to our customers and the planet. Vontier has a culture of continuous improvement built upon the foundation of the Vontier Business System and embraced by over 8,500 colleagues worldwide. Additional information about Vontier is available on the Company’s website at www.vontier.com .
The company in which you have expressed employment interest is a subsidiary or affiliate of Vontier Corporation. The subsidiary or affiliate is referred to as a Vontier Company. Vontier Corporation and all Vontier Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, ancestry, sex (including pregnancy, childbirth and related medical conditions), age, marital status, disability, veteran status, citizenship status, sexual orientation, gender identity or expression, and other characteristics protected by law. The "EEO is the Law" poster is available at: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should call 1-833-399-0822 or e-mail applyassistance@vontier.com to request accommodation.