Job Information
BIC Corporation HR Advisor, Employee Services in Barueri, Brazil
HR Advisor, Employee Services
5178
Human Resources
Mexico City, MXBarueri, BR
For over 75 years, BIC has been creating ingeniously simple and joyful products that are a part of every heart and home.
As a member of our team, you'll be a part of reigniting a beloved brand as we continue to reimagine everyday essentials in new, sustainable and responsible ways.
Our "roll up your sleeves and get the job done" approach to work creates an environment where self-starters, problem solvers and innovative thinkers thrive. BIC team members are empowered to take ownership of their careers and bring their unique perspectives to the table to make a meaningful impact on our mission.
It's a colorful world - make your mark by joining the BIC team today.
The HR Service Adviso ris an integral member of the HR Services organization and plays a key role in the delivery of high-quality HR Services to business leaders, managers, and employees, as well as to the HR Community. This role will be responsible for delivering high-quality execution of Benefits and employee moves in the region.
The Mexico HR Service Center provides operational and support services for BIC HR programs, with primary areas of focus being customer support services, core HR operations (HR Benefits, data administration, onboarding, and the entire employee life cycle), business process optimization, HR online solutions, and project management. The success of the HR Services organization is critical to the effectiveness of HR and our ability to ensure consistent employee and manager experiences companywide.
What You’ll Do:
HR Central Services Customer Support
Supports employees and managers by responding to inquiries and performing transactions using documented processes and policies; handles routine inquiries and transactions by referring to standard policies and procedures; escalates issues to senior team members or triages inquiries to the appropriate queue.
Answers questions from employees and managers on how to use Human Resources shared services, platforms, and tools.
Process Management
- Reviews own performance metrics target and identifies opportunities for improvement.
Data Management
Inputs employee data into Success Factors database and/or documents activities as requested; verifies data input to ensure accuracy by following established guidelines.
Supports the operational compliance in data handling by learning relevant policies, procedures, and processes.
Documentation
Reviews documents and reports related to employee records in Human Resources processes (e.g., new hire on-boarding, hire, termination) and verifies their accuracy; participates in information-gathering sessions with subject matter experts and stakeholders to understand reporting requirements.
Documents and updates processes, desk-top procedures, and knowledge-based content as requested in a timely manner; provides input for change on SOPs.
Qualifications:
Minimun Qualifications:
3+ years experience in HR Operations, Customer Support, HR, or in a customer-facing role
OR Bachelor’s Degree.
Other Qualifications:
CE2, TOEFL, or similar Language Certification (if not native speaker for needed language).
Great communication skills – both written and verbal in English and Portuguese (Advanced)
Success Factors HR system understanding and Excel proficient.
Ability to make decisions that impact customer service levels with a sense of urgency.
Ability to work effectively in a team and willingness to help others.
Multi-tasking experience in a fast-paced environment, completing work tasks with speed and accuracy in a detailed work environment.
Understand life cycle of employee from hiring to retirement.
Ability to maintain highly confidential and sensitive information.
BIC is an Equal Opportunity Employer. We strongly commit to hiring people with different backgrounds and experiences to help us build better products, make better decisions, and better serve our customers. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, veteran status, disability status, or similar characteristics. All employment is decided based on qualifications, merit, and business need.
BIC is not seeking assistance or accepting unsolicited resumes from search firms for this employment opportunity. Regardless of past practice, all resumes submitted by search firms to any team member at BIC via email, or directly to a BIC team member in any form without a valid written search agreement in place for that position will be deemed the sole property of BIC, and no fee will be paid in the event the candidate is hired by BIC as a result of the referral or through other means.