Think Beyond The Label Jobs

Apprentice CX Engagement Team

Barcelona

Hybrid

We are in search of a highly motivated and enthusiastic individual to provide valuable contribution to our Engagement team Customer Experience community supporting continuous improvement projects in different areas: process efficiency, communication, digitalization, people development, analytics ....

At dsm-firmenich people are at the heart of the company. We are committed to equal employment opportunities and value diversity in the workplace.

Your key responsibilities

• International Project Management: participate and support on key projects (CRM, …)

• Performance Management: support on analytics and insights

• Engage with the main stakeholders to capture insights (e.g. Commercial, Regional owners,…)

• To define actions plans for continuous improvement the customer experience

• Provide support on Customer Experience efficiency programs

•Drive analysis and identify opportunities to improve customer experience; both qualitative/quantitative data

We bring

• Opportunity to have a first work experience where to learn, share your ideas and propose new things

• Join a Global Team based in Barcelona

• A flexible work environment that empowers people to take accountability for their work and own the outcome

• An eagerness to be one team and learn from each other to bring progress to life and create a better future

• The opportunity to work for a company where sustainability is much more than a claim and is core to our strategy and purpose

• 1 year Apprenticeship Contract

You bring

• Individual that embraces multiculturalism and diversity

• Strong communication skills in English in both written and verbal communication.

• Proficiency in navigating and using the SharePoint interface

• Quick learner and continuous improvement minded

• Creative, open-minded, and willing to learn attitude