Job Information
Marriott Sales Trainee - The Barcelona EDITION in Barcelona, Spain
Job Number 24080647
Job Category Management Development Programs/Interns
Location The Barcelona EDITION, Avinguda de Francesc Cambo 14, Barcelona, Barcelona, Spain
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
Building Successful Relationships that Generate Sales Opportunities
Works collaboratively with other sales channels (e.g., Area Sales, on-property resources) to ensure sales efforts are coordinated, complementary and not duplication.
Builds and strengthens relationships with existing and new customers to expand customer base for group/catering sales opportunities.
Builds relationships with key internal and external stakeholders.
Establishes clear expectations for customers and properties throughout the sales process.
Conducting Daily Sales Activities that Achieve Department Goals
Ensures business booked is within hotel parameters. Closes the best opportunities for each property based on market conditions and individual property needs.
Responds to incoming group/catering opportunities for the property that are within predefined parameters. Refers opportunities to appropriate sales associate if business is outside these parameters.
Follows up on opportunities uncovered by other sales channels.
Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
Actively up-sells each business opportunity to maximize revenue for individual properties.
Leverages sales resources and administrative/support staff effectively to achieve personal and team goals.
Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
Transfers accurate, complete, and timely information to property in accordance with brand standards.
Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue
Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
Closes the best opportunities for the property based on market conditions and property needs.
Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solutions.
Providing Exceptional Customer Service to all Guests and Customers
Executes exemplary customer service to drive customer satisfaction and loyalty by understanding customer’s needs and recommending appropriate features and services that best meet their needs.
Supports the company’s Service and Relationship Strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
Resolves guest issues that arise because of the sales process. Brings issues to the attention of the property and Sales Office leadership team as appropriate.
Services our customers to grow share of the account.
Additional Sales and Marketing Responsibilities
Utilizes intranet for resources and information.
Completes property site inspections to learn unique selling points of various properties.
Attends and completes all appropriate training courses as designated to learn Sales Business Processes and use of various systems.
Perform other duties, as assigned, to meet business needs.
EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. EDITION delivers the best of both worlds in a delicate balancing act – polish with personality, perfectionism with individualism, and comfort with charisma and charm. The brand targets sophisticated, knowledgeable consumers who understand quality, originality, design, and service excellence, but who want it without limitations – breaking the bounds of convention and demanding an attitude and a feeling wrapped in a package that showcases the exceptional.
But to create this magical experience, we need you. We are looking for outgoing, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work. A place where service comes from the heart, not from a handbook. A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests.
We invite you to join us today. In joining EDITION, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.