Job Information
Hyatt Reservations Trainee (Internship) in BARCELONA, Spain
Description:
Kickstart Your Career with a Full-Time Internship at Grand Hyatt Barcelona!
Are you a hospitality student eager to launch your career in a dynamic and supportive environment? Look no further! Join us at Grand Hyatt Barcelona for an exciting full-time internship opportunity in the Reservations Department .
Your adventure in hospitality starts here!
What You’ll Be Doing:
As a Reservations Trainee , you will gain hands-on experience in hotel reservations management while developing essential skills in customer service, revenue management, and operations. Your responsibilities will include:
Reservation Handling: Shadow and assist in booking processes , ensuring accuracy and seamless guest experiences.
Guest Communication: Learn to manage reservation inquiries via phone, email, and online travel agencies (OTAs) such as Booking.com and Expedia.
System Management: Get trained in Opera (PMS) and Reserve Reservation System , mastering profile management, updating reservations, and handling group/corporate rates.
Payment & Revenue Control: Assist in reviewing payments, handling credit card rejections, and ensuring correct rate application .
Daily & Weekly Operations: Support the team in checking overbookings, long stays, special requests, and reconfirming reservations .
Collaboration with Other Departments: Work closely with Sales, Marketing, and Front Office to align guest reservations with operational needs.
Process Improvement: Learn standard operating procedures ( SOPs ) and contribute ideas for optimization.
Qualifications:
What We’re Looking For:
Full-Time Commitment : This is a paid internship, Monday to Friday. Please note that housing is not included.
Educational Collaboration : You must be able to sign a collaboration agreement with your school or study center.
Work Authorization : You need to have legal authorization to work in Spain or your University must be approved for Internships in the EU.
Relevant Career Path : Your studies should be related to the internship.
Language Skills : Advanced or fluent English, along with advanced Spanish.
Passion for Learning : We seek individuals with a strong desire to learn and grow.
What You’ll Love About Us:
Career Development : This is an excellent starting point for your professional journey.
Vibrant Work Environment : Our team is young, dynamic, and supportive. We help each other, share laughter, and are passionate about our industry.
Employee Perks : Enjoy complimentary meals in our Employee Cafeteria.
Engaging Activities : Participate in our festive, recreational, and training activities.
Mentorship : Benefit from guidance and support to help you thrive.
Our Values : We uphold respect, integrity, empathy, experimentation, inclusion, and wellbeing.
At Hyatt, we care for people so they can be their best!
Primary Location: ES-Barcelona
Organization: Grand Hyatt Barcelona
Job Level: Full-time
Job: Intern
Req ID: BAR000253
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.