Job Information
IBM IBM Cloud Account and Billing Support Manager in BANGALORE, India
Introduction
A career in IBM Software means you’ll be part of a team that transforms our customer’s challenges into solutions. Seeking new possibilities and always staying curious, we are a team dedicated to creating the world’s leading AI-powered, cloud-native software solutions for our customers. Our renowned legacy creates endless global opportunities for our IBMers, so the door is always open for those who want to grow their career. IBM’s product and technology landscape includes Research, Software, and Infrastructure. Entering this domain positions you at the heart of IBM, where growth and innovation thrive.
Your role and responsibilities
We are seeking an experienced Cloud Account & Billing Support Manager to join our dynamic team. The ideal candidate will have excellent communication, excellent attention to detail, strong analytical & problem-solving skills, a strong commitment to accuracy & efficiency and the ability to manage a team.
Responsibilities
Train & Manage a team of account & billing specialists and provide support as needed
Manage performance levels through robust KPI's and SLA's to ensure service levels
Manage the day-to-day operations and review work of the team to ensure accuracy, resolving inconsistencies as needed
Develop and maintain policies and procedures to ensure compliance with regulatory requirements.
Review and analyse billing data to identify trends and areas for improvement
Collaborate with other departments, such as finance, sales, Accounts Receivable to ensure smooth and efficient business operations
Respond to account & billing inquiries and resolve issues as needed
Prepare and present reports to senior management.
Provide customer support to customers with disputes or inquiries concerning their cloud account, invoices or billing process
Required technical and professional expertise
Bachelor's degree in accounting, finance, or a related field
Strong leadership and management skills
Excellent attention to detail and analytical skills
Familiarity with billing software and systems
Strong communication and interpersonal skills
Ability to work under pressure and meet deadlines
People Management Skills
Ability to communicate effectively with clients and internal teams
Preferred technical and professional experience
A minimum of 7 years of proven work experience as a Cloud Account & Billing or similar role with at least 3 years in a management role.
Strong understanding of revenue recognition standards and billing compliance requirements.
Understanding of Cloud Environment