Job Information
Microsoft Corporation CX Program Manager in Bangalore, India
Are you passionate about solving deep technical problems with tough business requirements and direct customer impact? Do you want to work in a fast-paced platform cloud team that is delivering industry leading innovations? Are you structured and data driven in solving problems and driving improvements? Do you have passion for understanding customer challenges, identifying their needs, and delivering compelling solutions? We have an excellent opportunity for you to consider.
The Azure Core Quality team is focused on ensuring customer workloads are never aware or impacted by any change in Azure. This requires ensuring high quality releases at fast pace across Compute, Networking, Storage areas of Azure. We are also focused on improving customer experience around detection, mitigation, and avoidance of issues due to Azure infrastructure to ensure customers are minimally impacted during production service disruptions.
As a CX Program Manager, you will own, drive and manage capacity health of multiple regions to enable Customers have an unparalleled capacity experience for Azure Storage Services. You will also oversee collaboration between MS teams and vendor partner teams. This opportunity will allow you to, manage work done by vendor partner teams with respect to tools and models being built by MS with support from the partners. You will also be responsibile for managing S360 compliance around these tools, models and related data sources.
Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
Responsibilities
Deliver against our Customer Capacity promise by ensuring we have a frictionless experience for our customers. Establish, monitor and report out against customer metrics and KPIs for the resources you manage.
Monitor, measure and manage customer experience and region health with scorecards to continuously improve capacity experience and offerings for the diverse customer base.
Serve as the Technical and Operational Subject Matter Expert for the Azure Storage services within your portfolio
Proactively identify and analyze risks to the capacity health for the Azure storage resources and services you manage, trigger mitigation strategies and actions.
Work with Field leadership, Engineering Groups, Azure Global in establishing strategic growth initiatives and ensure that the proper capacity and enablement services are available for Global customers
Partner with infrastructure, planning and forecasting teams to drive capacity enablement across Azure data centers worldwide.
Collaborate with Azure Storage capacity managers to help optimizing capacity usage across regions for Built on Azure Data services
Qualifications
Required Qualifications:
Bachelor's Degree in Engineering, Computer Science, or related field AND 2+ year(s) experience in software industry experience related to technology
OR equivalent experience.
Experience on azure storage services offerings.
Strong program management experience and proven track record of delivering high quality work on time.
Demonstrated ability to engage with customers and partners to understand their business needs and priorities.
Self-starter with a strong passion for using data to influence business decisions and strategy investments.
Excellent oral and written communication skills and ability to present across operations and business teams in Microsoft
Ability to work cross-functionally, be detail oriented ,build and maintain trust with internal stakeholders in a fast and agile development environment
Exceptional ability to effectively negotiate and collaborate across teams and organizations.
Other Requirements:
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire/transfer and every two years thereafter.
Preferred Qualifications:
Bachelor's Degree in Engineering, Computer Science,
OR related field AND 5+ years of software industry experience related to technology
OR equivalent experience.
1+ year(s) of customer facing experience.
Strong aptitude for analytic thinking and solution development.
Strong problem solving and negotiation skills with proven capabilities to drive positive business results through cross-group collaboration and partnerships.
Excellent communicator (written and verbal) with ability to create and deliver executive friendly communications on complex product, business, and supply chain topics.
Ability to interact with diverse technical and non-technical groups spanning all organizational levels.
Ability to deliver results in an ambiguous and evolving business environment.
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Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations (https://careers.microsoft.com/v2/global/en/accessibility.html) .