Job Information
Global Refuge Program Officer for Field Operations in Baltimore, Michigan
If you are passionate about transforming communities with a mission-driven organization, then we have the opportunity for you!
Reporting to the Director for Programs, the Program Officer will closely work with the Director and field office management to implement a Quality Assurance (QA) protocol to regularly review case file documentation, collect feedback from clients, and ensure the provision of timely and quality services to refugees and immigrants. The Program Officer will closely collaborate with other departments within Global Refuge to support the QA efforts of nationally funded programs. The Program Officer will create and update QA tools for direct city, state, and federally funded programs. The Program Officer will lead training initiatives to support continued quality improvement and strong service provision.
This position can be remote with trips to Baltimore and other Global Refuge sites as needed.
Global Refuge, formerly known as Lutheran Immigration and Refugee Service (LIRS), is a nonprofit serving newcomers seeking safety, support, and a share in the American dream. Since 1939, we have welcomed those seeking refuge, upholding a legacy of compassion and grace for people in crisis. We walk alongside individuals, families, and children as they begin their new lives in the United States through our work in refugee resettlement, welcome and respite services for asylum seekers, economic empowerment and employment, and family unification for unaccompanied children. To date, we have served over 750,000 people from around the globe. Our comprehensive services leverage our extensive organizational expertise as well as government, community, and faith partnerships.
Attracting and retaining the best talent is vital to our continued growth and we are proud to offer an excellent benefits package including:
- medical, dental, and vision available on the first day of employment,
- professional development, tuition reimbursement,
- generous paid time off including 20 days of vacation, 12 days of sick leave, 12 paid holidays,
- 12 weeks of fully paid parental leave and up to 12 weeks of fully paid FMLA leave,
- company 403(b) contribution of 3%, an additional 7% match which vests immediately,
- Family Building benefits for reproductive procedures, adoption/foster care assistance, and
- an annual wellness benefit that can be customized to support your personal needs including funding enrichment classes, gym memberships, and healthy eating plans (to name a few) all in an inclusive and progressive environment!
At Global Refuge, welcoming newcomers isn't just our duty-it's an inherent part of our identity, rooted in our Lutheran heritage and inspired values and serving as a testament to our unwavering commitment to those in search of refuge. Please join us as we make a difference in the lives of newcomers.
DUTIES
Develop and maintain Quality Assurance protocols and materials.
Closely coordinate with headquarters on monitoring and evaluation of related policies and practices.
Lead the creation and standardization of programmatic policies and procedures.
Provide support to Program Managers in oversight of program quality at each field office.
Conduct independent quality assurance reviews in accordance with grant requirements.
Complete detailed summaries of desk and onsite audit results, including recommendations and action plans related to issues of service delivery, documentation, and/or reporting.
Collect client feedback on a systematic basis and analyze results to support program improvements.
Assist with headquarters and funder monitoring preparation, including completion of pre-monitoring questionnaire and drafting of visit agendas.
Assist with vari