Job Information
Robert Half Customer Service Representative in Bakersfield, California
Description We are offering a contract to hire employment opportunity for a Customer Service Representative in the Financial Services industry in Bakersfield, California. The successful candidate will act as a key liaison for customer inquiries and concerns related to their insurance policies and will be tasked with ensuring a high level of customer service at all times.
Responsibilities:
• Respond to high volume of inbound and outbound calls from personal lines clients
• Gather customer information for data entry into organizational systems
• Utilize Microsoft Excel and Microsoft Word for customer service and administrative tasks
• Manage and schedule appointments for clients as required
• Maintain a high level of knowledge about Property Casualty Insurance and Personal Insurance
• Ensure all customer queries are answered with accuracy and timeliness
• Conduct email correspondence with clients and internal team members
• Resolve client concerns and issues, ensuring customer satisfaction
• Maintain a professional demeanor while providing excellent customer service. Requirements • Proficient in answering inbound calls and managing both inbound and outbound calls.
• Outstanding customer service skills, with the ability to handle customer queries and complaints effectively.
• Solid experience in data entry tasks, ensuring accuracy and attention to detail.
• Expertise in email correspondence, with strong written communication skills.
• Proficiency in Microsoft Word and Excel for creating reports and managing data.
• Ability to schedule appointments efficiently and manage customer bookings.
• Knowledge of property casualty insurance and personal insurance, preferably within the financial services industry.
• The ability to work as part of a team and independently, maintaining professionalism at all times.
• Ability to handle confidential information with discretion.
• Strong problem-solving skills and the ability to make decisions in a fast-paced environment.
• Excellent organizational skills and the ability to manage multiple tasks concurrently.
• Strong interpersonal skills and the ability to build relationships with customers.
• Willingness to continue learning and improving skills within the financial services industry.
• Adherence to all company policies and regulations.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .